Associate Support Engineer Job at HelpSystems
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and exceptional customer relationship skills are critical to success in this position.
WHAT YOU'LL DO
- Provide triage support for several products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
- Take ownership of each customer request and manage their expectations to ensure timely resolution.
- Listen to customer concerns to determine the source and various components of the issue.
- Collect and review system data and analyze for known issues.
- Collaborate with team members on problem identification, analysis, and resolution.
- Act as a face of the company to customers and represent its products in a professional manner.
QUALIFICATIONS
- Bachelor’s degree in a technical field is preferred. Equivalent work experience is considered.
- Previous software support experience required; proprietary software support experience preferred.
- Strong problem solving and communication skills (especially over the phone).
- Strong collaborator with ability to work within a team setting.
- Ability to work successfully with customers to provide problem resolution and complete required documentation.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.