This position is an at-will position with the Office of Ombudsman, an agency in the legislative branch that receives, investigates, and resolves complaints about Iowa state and local government agencies and officials. Approximately 50% of all cases opened in 2022 were corrections-related cases.

ESSENTIAL FUNCTIONS

• Process cases received through intake or as assigned by the Ombudsman or designee.
• Exercise appropriate judgment in determining when to pursue or decline a case.
• Appropriately determine what action to take to complete an investigation and formulate a case plan.
• Communicate effectively, orally and in writing, with the public and public officials.
• Enter timely, accurate, and detailed notes into the office’s electronic case management system.
• Organize case files and other assigned tasks to meet deadlines.
• Draft final communication or report at conclusion of investigation.

• Basic knowledge of the functions and responsibilities of the Iowa Office of Ombudsman.
• Excellent oral and written communication skills.
• Excellent interpersonal skills as applied to interactions with difficult people, other staff, clientele, legislators, and agencies.
• Ability to professionally and compassionately interact with members of the public who may be in distress.
• Ability to investigate, research, interpret, apply, and explain law, rule, and policy of government agencies.
• Ability to ascertain facts through personal contact, observation, and examination of records.
• Ability to enter data and information accurately into the office’s case management system.
• Ability to collect, analyze, and summarize information through research and interviews.
• Knowledge of investigative procedures and fact-finding techniques.
• Ability to negotiate and problem solve to effectively resolve complaints and influence the actions of agencies.
• Ability to conduct investigations of low complexity and prepare basic communications and reports.

• Regular sitting, standing, walking, reaching, or kneeling. This job requires that stairs be traversed and weight be lifted or force exerted up to 20 lbs. occasionally.
• This job requires close, distance, color, depth, and peripheral vision.
• The noise level of the work environment is low to moderate noise levels regularly.

This is a non-merit position with the Iowa Office of the Ombudsman. Candidates must follow the instructions in the "To Apply" section.

Graduate from an accredited four-year college or university, or three years of work experience with similar or demonstrated knowledge and skills.