Responsible for the planning, organizing, development and overall day-to-day operations of the Resort’s hotel housekeeping operations.

• Ensures all Company Policies and Procedures are adhered to in the Housekeeping department on assigned shift.
• Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
• Conduct random inspections and interact directly with the associates on the hotel floors to ensure effective communication lines are in place to improve performance and to help develop the skills of the associates.
• Maintains strict adherence that all OSHA Safety rules and regulations are followed.
• Responsible for the supervision and coordination of Housekeeping staff activities throughout the Casino ensuring approved standards of cleanliness are displayed.
• Maintain accurate record keeping for the department as it relates to attendance, leaves, purchasing and inventory control so that future forecasts for expenditures, including any FF&E enhancements to the rooms, can be made.
• Assist in providing for special guest needs or requests, i.e. additional pillows, rollaways, extra amenities, towels, etc. as relayed through the Front Desk or thorough the Housekeeping dispatch office. Accommodate the guest’s request in a prompt and efficient manner.
• Assist in establishing and modifying the guidelines, procedures, policies, regulations, and training programs. Monitor the associate’s work performance.
• Oversee the department’s performance to ensure the overall cleanliness of the hotel rooms, hallways, work areas, storage areas and other Resort locations as necessary.
• Make recommendations and suggestions to hire, promote, evaluate, reward, discipline and discharge of all housekeeping employees. Assists in the selecting, training, scheduling and evaluating of staff.
• Responsible for advising management of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public areas, restrooms and offices.
• Assist in annual departmental operating expense budget for review and acceptance. Operate the department in accordance with the approved budget and ensuring all expenses are kept to a minimum.
• Assist in protecting and safeguarding all property assets.
• Leads by setting a positive example to all Associates.
• Responsible for maintaining a consistent, regular attendance record.

Directly supervises the daily activities of all Guest Room Supervisors on assigned shift.

Essential responsibilities include moderate to heavy physical ability, being able to stand and walk for extended periods, sometimes in excess of 4 hours. Use of computer and possible eye strain may be required throughout the assigned shift. Potential exposure to hazardous/toxic chemicals and possible exposure to bodily fluids. Lift and maneuver at least fifty (50) pounds. Bending, kneeling, stooping, pushing and pulling required throughout shift.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.