Assistant Front Desk Manager Job at Chatham Bars Inn
Description
The role of Assistant Front Desk Manager will provide supervision, direction in accordance with the objectives set forth by the Resort in maintaining all aspects of the Front Desk and PBX departments. The responsibilities include but are not limited to:- Operate the Front Office properly, efficiently and with profitability, which includes overseeing Guest Service Agents and PBX Staff members.
- Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
- Delegate duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
- Ensure proper staffing at all times in all areas
- Ensure that Leading Hotel Quality Standards, policies and procedures are properly understood and followed through among Front Office colleagues
- Assist in compiling annual departmental operating budgets. Control departmental costs to ensure spending is within budget
- Perform all aspects of human resources and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary actions, etc. along side the Front Office Managers direction.
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
- Handle all guest complaints and comments relating to the department tactfully
- Ensure that the CBI Standards are continuously refreshed, maintained and used effectively and in line with Leading Hotels and Forbes Five Star Standards.
- Cooperate and coordinate teamwork with other departments
- Perform any other reasonable duties as required by the Front Office Manager or Rooms Division Manager
Requirements
- Minimum of 2 years front office and/or supervisory experience
- Demonstrated management skills
- Superior customer service skills
- Demonstrated leadership skills
- Ability to multi-task
- Strong attention to detail and organization
- Sound accounting background, needs to have ability to train subordinate staff in this area
- Excellent computer skills
- Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
REPORTS TO:
Front Desk Managers
Location
Chatham Bars Inn PropertySeasonal
FT Year Round with BenefitsHours Per Week
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