Assistant Community Manager
JOB DESCRIPTION
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Reports To: * Community Manager
Major Objectives:

• Support and work with the Community Manager to ensure the overall operational and financial success of the lease up community.
• Oversight and responsibility for all accounting functions required for the community.
• Assist with leading, developing and coordinating onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance.
• Collaborate with the Community Manager on the objectives for the community and how best to achieve its goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization.
• Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation.

Specific Duties and Responsibilities:

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.
• Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise.
• Collect and account for all rents and other monies owed by applicants and residents.
• Account for all financial transactions required for Verso and maintain a regular financial audit schedule.
• Collect all rent by the 5th of the month and continue collection efforts for overdue rent on a daily basis.
• Collect past due balances from former residents and manage debt collection company relationship.
• Conduct resident move-out apartment inspections and complete deposit accounting in Entrata.
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.
• Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline.
• Follow-up with ALL prospects via phone call, email and handwritten thank you card.
• Process rental applications.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in.
• Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9AM.
• Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
• In Community Managers absence, aid in monitoring staff for the successful operation of the community.

Prerequisites:

• Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself.
• Two years+ of residential property management experience as an Assistant Community Manager.
• Must be consistently detail-oriented.
• Strong organizational skills.
• Ability to recognize personal shortcomings.
• Excellent written and verbal skills.
• Ability to listen and understand intents and goals.
• Ability to think creatively and innovatively.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus!
• Knowledge of Entrata preferred.
• Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards.

Pre-Prerequisites (these are the most important items):

• Positive attitude.
• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to tour the community
• Some lifting; up to 25lbs
• Ability to sit or stand for long periods at a time

Initial Training and Orientation:

• Garrett Residential Onboard
• Scheduled Weekly Meetings with supervisor.

Ongoing Training:
Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.

Job Type: Full-time

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