Area Manager Salary Range: $65,000

Position Overview: Ability to lead and enhance its current processes, in addition core responsibilities include scheduling, revenue, cost control, engage with customers and execute core competencies. Execute company initiatives, lead by example, provide coaching and counseling of direct reports. Ability to work with cross functional teams, have a high level of confidentiality and work ethics.

Essential Functions:

• Always uphold the Mercurys Coffee Co. Mission statement
• Demonstrate and apply daily a general knowledge of business operations including how to drive sales, schedule to identified labor targets and reduce costs
• Ability to direct, manage direct reports and execute KPI’s
• Proven ability to coach and develop employees with a “promote from within” mentality
• A role model that embodies Mercurys standards for their team
• Organizing schedules, daily tracking of employees’ hours, and overseeing payroll data when necessary to assist managers (i.e. sick time)
• Provides excellent customer service every time based on the 5 Core Principles
• Ensures that customers’ orders are made to Mercurys quality standards and are delivered in timely manner
• Ability to use a POS system, balance tills and complete banking deposits as needed
• Resolve all customer complaints and ensure the customer leaves satisfied
• Full knowledge of opening/closing and end of shift tasks
• Adheres to all food safety and sanitation standards
• Effective problem solver with an acute awareness when to escalate issues concerns
• Oversees all store operations including but not limited: external, internal, accounting, facilities

Leadership

• Communicates all promotions and creates a fun competitive atmosphere for employees
• Uses accurate apps to provide location visit feedback with follow up and follow through
• Conduct weekly location visits with solid outline of daily, weekly, monthly action items
• Ensure accurate schedules are drafted and approved for each location
• Review all inventory and proper order fulfillment process is in place
• Coach, mentor, train, when needed and lead by example at all times
• Always conduct employee matters with discretion, establish boundaries

5 Core Principles

#1 Customer Service- We pride ourselves on having the best customer service in the industry! We always greet customers within 10 seconds of arrival. We address them by using their first name (hint: you can see this on their Platinum account). We always make eye contact. We always show them how important they are to us.

#2 Quality- The coffee we serve is always 100% Organic Arabica Coffee and directly sourced with farmer partners. We are continually sourcing the highest quality coffee, ingredients, and products anywhere in the industry, and our customers have come to expect the best.

#3 Consistency- We are masters at following our recipes, processes, and procedures. We don't take shortcuts. We craft our beverages with integrity! We constantly repeat orders back to our customers to ensure accuracy. We also have industry-leading technology that drastically improves the quality and consistency of our beverages and substantially reduces unnecessary repetition and strain on our teams.

#4 Cleanliness- Keeping a location clean must be a team effort. From daily dusting to cleaning under and around surfaces and weekly deep cleanings. We owe it to our customers and co-workers to maintain the cleanest possible work environment.

#5 Speed- We never compromise quality or speed, but speed is always essential to every transaction. Our goal is to serve each customer within 1 minute. Memorizing recipes and learning customers' drinks will improve our ticket/transaction times. Multi-tasking has always been essential but more than ever with our new automated machines.