Remote opportunity for residents of Colorado, Illinois, Kentucky, Ohio, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, and Wisconsin.
Job Summary
Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop, modify, assist with and support upgrades and implementation - moderately complex information systems. a direct customer facing position responsible for providing a variety of support to solve application and interface problems considering application requests and limitations and desired results. Works with department customers for all uses of applications. May be requested to assist in design, some coding (such as scripting), testing, debugging, project support, upgrade support, daily operations, and documenting applications. Runs ad hoc reports, manages secure file transfers, and maintains assigned applications.
Responsibilities
1. Oversees all incoming tickets for team in a timely manner, working with all other agents to complete.
2. Manages Access Requests, Provider Confirmations and Password resets as needed.
3. Manages manual weekly, monthly, quarterly file transfers with our trading partners.
4. Assists customers with implementation, work-flow identification, and issue resolution of supported applications.
5. Assists developing rules in our ETL system to manage hundreds of automated file transfers.
6. Coordinates and works with others to update and manage IS2 documentation knowledge base. 7. Interfaces with Vendor counterparts to ensure support is timely.
8. Provides group and individual training when needed.
9. Provides system testing as part of new software releases / upgrades.
10. Other duties as assigned.
Education
1. Bachelor's or Associate degree preferred.
Experience
1. Three years of IT business/industry experience required.
Knowledge, Skills and Abilities
1. Demonstrated experience with basic workstation software – i.e., Windows, MS Office, Adobe and Email.
2. Demonstrated analytical and diagnostic skills are required.
3. Ability to communicate technical information to non-technical personnel.
4. Recognizes relationships with others is imperative to success.
5. Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.
6. Exhibits Initiative, organization, and time utilization skills.
7. Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.
8. Consistently demonstrates the ability to adapt to changes in workload and priorities of the organization.
9. Able to develop and maintain credibility with all customers by communicating well in all situations. 10. Effectively manages work orders and/or project assignments. Meets project deadlines.
11. Effectively consults with DH IT personnel as needed.
12. Able to diagnose and solve problems often spanning multiple environments within variety of timelines while staying organized.
13. Demonstrates good verbal and written communication skills; documents and reports are clear and concise.
14. Must possess the ability to maintain composure in difficult and stressful situations.
15. Excellent written and oral communication abilities required.
16. Comfortable with not knowing everything. Not afraid to ask for help.
17. Intellectually curious and desires learning new things.
18. Applications Analyst must be highly organized, and will work with minimal supervision, interacting with all DHMP staff and Vendors. Candidate would be a primary face of the IS organization so strong relational customer service skills via all mediums a must.
Location
Denver Health Medical Plan
Shift
Days
Work Type
Full time
Salary:
$58,900.00 - $85,500.00/yr
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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