Summary:

The Application Analyst is responsible for monitoring and maintaining the efficiency of our enterprise applications. The Application Analyst is a crucial role that relies on quick thinking, creative solutions, prioritization, and timely communication. In this role, you will also be the SME (Subject Matter Expert) and provide support for incident resolution and requests for service/information.

Essential Duties and Responsibilities:

• Provide support of highly complex applications by troubleshooting issues, proposing solutions, developing and testing fixes, and migrating solutions.
• Collaborate with the rest of the team to ensure applications align with the organization’s goals, as well as customer needs
• Oversee the performance of applications to ensure they’re always running properly
• Provide end user support for application knowledge and data to answer questions, clarify or provide training on application issues.
• Regularly receive escalated cases from management and must prioritize accordingly.
• Cultivate and participate in cross-department communication, collaboration, and synergy.
• Manage application software upgrades.
• Participate in escalated problem resolution by giving in-person, hands-on support to end users when necessary.
• Responsible for additional duties as assigned.

Qualifications:

• Bachelor’s degree in Computer Science or related discipline, or an equivalent combination of education and work-related experience required.
• 3 to 5 years of related work experience.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Relationship management and performance management skills.
• Ability to effectively prioritize and execute in a high-pressure environment.
• Self-motivated and detailed oriented.

Physical Demands

• Frequent sitting, use of computer, communication via telephone
• Ability to navigate an office environment.
• Job may require occasional travel within the United States.