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SUMMARY:

The Application Technician has a passion for helping the customer with their application equipment maintenance needs. The technician will perform scheduled service, repair, modifications and total field support for commercial application and/or other farming equipment, maintaining customer relations and supporting the work of the other departments in the dealership.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repair and maintain application equipment (Rogators and Terrogators), balers (round and square), self-propelled wind rowers, diesel engines, disc mowers and planters, and other related agricultural vehicles and equipment
• Diagnose engine problems and repair or overhaul engines or other related mechanical or structural parts for a variety of equipment types
• Explain to the customers satisfaction the diagnosis and repair of the machine in question
• Respond promptly to customer needs and may assist or manage difficult customer situations
• Continually seek both technical and product training
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Maintain a clean and orderly shop and work shop area, collecting and disposing of trash as necessary
• Report any faulty equipment or hazards to the Shop Foreman or Service Manager
• Communicate daily/weekly with supervisor the repair trends, comebacks and service problems
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding the company's values
• Perform related responsibilities/accountabilities as required or directed

QUALIFICATIONS

COMPETENCIES:

• Trouble Shooting and Problem Solving
• Teamwork Orientation
• Customer/Client Focus
• Initiative
• Time Management
• Communication Proficiency
• Technical Capacity

EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHER REQUIRMENTS

• Prefer High School Diploma/GED, Associate's or higher degree
• Proven experience with advanced electronics, diesel engines, and/or hydraulics is required
• Ability to train and develop staff in different locations
• Strong oral and written communications
• Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers
• Ability to professionally manage difficult customer situations
• Ability to manage the completion of work orders in a timely manner
• Must be able to travel to customer sites
• Must be able to work overtime
• Must furnish own set of tools

WORK ENVIRONMENT:

The job will operate in various environments to include but not limited to, the shop, outdoors, on-site with the customer, etc.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and Hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. Early morning, evening, weekend and work on holidays may be required as job duties demand.

ADDITIONAL NOTES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.