GENERAL STATEMENT OF DUTIES

An employee in this class is the first line of communication for the Animal Shelter. This employee answers the phone and refers calls to appropriate personnel for services, greets patrons, and caries out some transactions. This position may also be responsible for mail distribution and data entry within the organization.

DISTINGUISHING FEATURES OF THE CLASS

Public contact occurs in person, by phone, or by letter or memo with members of the general public or agency clientele, or employees of other offices and departments with which they interact. Process and maintains the records and written materials which represent the transactions or business of an office or organization. Work is performed under general supervision and is evaluated through observation, reports, and conferences.

DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks

• Receive, sort and distributes mail and other material to the appropriate person in their office.
• Distributes letters, memos, and drafts.
• Data entry into various systems and forms.
• Greets patrons and assists with Animal Shelter transactions.
• Receive, monitors and dispatches phone calls to appropriate personnel.
• Performs operation of a typewriter, or PC to prepare correspondence, messages, forms, etc.
• Compiles messages and phone calls for tracking purposes.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• General knowledge of office practices and procedures.
• Ability to communicate effectively in person, by telephone, or in written form.
• Working knowledge of simple mathematics.
• General knowledge of computer software systems.

Minimum Qualifications

High school graduation or equivalent, and one year of office assistance experience.

Physical Demands

Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or use of a PC to accomplish work objectives. No specific physical demands required. Normal stress regarding achieving work deadlines are present.

Working Conditions

1. Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable. This position is located at the Animal Shelter; therefore, work is done in close proximity to animals.
2. Hazards: Work presents no significant hazards to employees.

May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note

This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.