Pine Run Retirement Community is hiring a full-time Admissions Coordinator. The hours for this position are Monday thru Friday 10:00am-6:00pm.

Why should you choose Pine Run?

· Sign-on bonuses for select positions

· Medical, Dental, Vision benefits

· Tuition Reimbursement

· Paid Time Off

· 403b with company match

· Fitness Club Access

· Discounted employee lunches

· Employee discounts (ex. At&T, Verizon and many more)

· Company holiday events (ex. Staff Appreciation)

· DAISY Award (Nationally recognized programs for Nurses)

· & A FUN PLACE TO WORK!!!!

A. POSITION SUMMARY: The Admissions Coordinator is responsible for coordinating referrals with hospital social workers and case managers, local physicians, Hospices, Home Care Agencies and other sources in the community to achieve, maintain and exceed budgeted census and occupancy goals, while adhering to established admission policy.

B. ESSENTIAL RESPONSIBILITIES:

Essential Responsibility

Expectations

Promotes the Fiscal and Operational Vitality of Pine Run Community by:

• Achieves census and revenue objectives of established budgetary goals.
• Accurately track census changes daily, recording admissions, discharges and payer sources and communicating this information with the administrative team.
• Submits monthly census report to Nursing Home Administrator.
• Verifies Medicare and insurance coverage with Business Office via Navinet system and or contact with the insurance company email and/or fax as soon as referral is received.
• Obtains private pay prior to admit with assistance from business office.
• Coordinates with Business Office to ensure co-pay amount via bill is provided to resident/responsible party at discharge
• Ensures Admission information is entered accurately into the Electronic Health Record designated Admissions areas.
• Communicates bed availability to referral sources daily via email and phone contact

Maintains Health Center Services by:

• Maintains a thorough knowledge of Pine Run Health Center’s clinical capabilities, acuity trends and physician relations.
• Actively develops and maintains a positive relationships with a growing base of referral sources, leading to consistent flow of referrals to the Health Center. Contacts resident and/or responsible to tour when an Inquiry is received.
• Assigns Pride numbers to new admissions, and confirms prior admits pride numbers to prevent duplication.
• Contacts potential resident and/or responsible party for physician preference from PRHC Attending Physician List. If preference is unknown, offers resident and/or responsible party listing of physicians to facilitate their selection of an attending physician.
• Notifies physicians of admissions that have been assigned to them prior to admission arrival.
• Assigns room placement in health center, based on residents’ needs.
• Determines bed availability then communicates this back to referral sources.

Facilitates Effective Admissions Duties by:

• Daily follow up/management of long and short term inquiries which will result in admissions.
• Prioritizes admissions appropriately.
• Make appropriate admission decisions utilizing resident referral & clinical capabilities tools. Utilizes DON, Administrator, Director of Rehabilitation, Unit Manager and/or Social Services as appropriate for referrals.
• Responds to referral source quickly with admission decision made in a timely fashion.
• Schedules sign in paperwork appointments with resident and/or responsible party the day of admission. Completes all required customer information prior to admission and distribution. Admissions will contact resident and/or responsible party to schedule sign in paperwork appointment once admission is scheduled. Including financial application when necessary.

Keeps Management and Staff Fully Informed by:

• Maintains an activity log that records admissions, discharges, transfers and readmission. Distributes this daily.
• Maintains appropriate information for state review at time of survey as required, i.e. MA401 and admission activity log.
• Alerts nursing and administrative team of new admissions in a timely manner with appropriate information to make as smooth transition as possible to the PRHC.
• Maintains an accurate and updated Resident Room Rooster that is distributed to nursing and administrative team on a daily basis
• Alerts Housekeeping/Nursing prior to admission to ensure cleanliness and readiness of room.
• Inspects resident rooms prior to admissions to ensure room is admission ready - Admission room check list to be utilized – assumes responsibility to resolve and communicate with other departments if not Admission Ready
• Demonstrates the ability to coordinate admissions and discharges with PRHC interdisciplinary team. Distributes Preadmission notice to inform nursing and other department heads of admissions 2 hours prior to admission when possible.

Contributes to Customer Satisfaction by:

• Models customer service principles and promotes an appreciation of our customers’ objective with every employee.
• Establishes realistic expectations for service levels with new families and residents.
• Maintains a customer service oriented department.
• Demonstrates ability to be flexible and to adapt to change.

C. OTHER RESPONSIBILITIES:

• Understands and acts as a resources for the Electronic Health Records - - ECS Admission functions, focusing on census and lead base management.
• Creates an accurate and complete census report.
• Develops a lead base management system and mailing list.
• Attends and participates in external marketing/census development activities as requested by NHA or Director of Business Development
• Demonstrates an understanding of the demographics of the community, referral sources and competitors.
• Demonstrates strong management and organizational skills.
• Maintains a working knowledge of local market trends.
• Demonstrates understanding and compliance with Pine Run’s EXPOSURE PREVENTION PLAN for occupational exposure of blood borne pathogens.
• Adheres to Pine Run Policies and Procedures.
• Attends programs to enhance knowledge level on marketing, census building techniques, etc. as needed.
• Demonstrates involvement in the community.
• Adheres to PRHC’s policies regarding confidentiality, HIPAA and Corporate Compliance Plans.
• Participates in the “Manager on Duty” rotation.

D. STANDARDS APPLICABLE TO ALL POSITIONS:

All Pine Run Associates are expected to:

• Conduct themselves in a manner which models and exemplifies the core values of Pine Run Community – Passion for Excellence, Working Collaboratively, Compassion.
• Demonstrate patience, caring and understanding when interacting with Villagers, Residents, Associates, Guests and Vendors, exemplifying customer service and the Make Their Day!philosophy.
• Treat all Villagers, Residents, Associates, Guests and Vendors with respect, tact and diplomacy.
• Carry out position responsibilities in a professional and courteous manner.
• Present positive endorsement of Pine Run Retirement Community, its mission, programs, policies, procedures and administration to Pine Run residents, staff, visitors and other constituencies at all times.
• Respect and maintain the confidentiality of all Villager, Resident, and Staff information to which the Associate has access.
• Demonstrate teamwork by cooperating and collaborating with others.
• Demonstrate fiscal responsibility by utilizing Pine Run property, supplies and equipment responsibly.
• Demonstrate reliability by having regular and punctual attendance as scheduled and by exhibiting honesty, integrity and personal accountability.
• Demonstrates the ability to be flexible and to adapt to change.

E. EQUIPMENT USED:

• Computer and printer
• Calculator
• Copier
• Fax machine
• Telephone and Voice Mail

F. WORKING CONDITIONS:

• Admission Office located at Pine Run Health Center.
• Occasional travel to referral sources.
• Works beyond normal working hours on weekends and holidays, and on other shifts when necessary.
• Extensive direct resident/family/staff contact.
• May be exposed to infectious waste, diseases, conditions, etc, including the potential exposure to AIDS and Hepatitis B viruses.

G. JOB QUALIFICATIONS:

• Must pass required health screen and testing before employment begins and yearly thereafter, as applicable to the position.
• Must have an acceptable criminal history report as defined by the Older Adults Protective Services Act and its amendments.
• Associates degree or equivalent of 2 -4 years clinical experience in health care, social work, nursing or other related field.
• Must possess the ability to work independently and successfully manage multiple tasks.
• Admissions experience with the elderly in long term care, assisted living or independent living strongly preferred.
• Ability to work with and market to all referral sources.
• Must possess excellent written and oral communication, data entry and analysis skills.
• Must possess the ability to plan, organize and effectively present ideas and concepts.
• Must be computer literate.
• Must demonstrate a sincere interest in the aging/dependent population and their well-being.
• Must be available to conduct business during evening and weekend hours.

As an employer, the Doylestown Health System maintains a commitment to provide equal access to employment. We value diversity and encourage applications from women, members of minority groups, LGBTQ individuals, veterans, and disabled individuals. We are an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Acute care
• Inpatient
• Long term care
• Nursing home
• Rehabilitation center

Medical specialties:

• Geriatrics

Schedule:

• 5x8
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Doylestown, PA 18901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

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