Admissions/Concessions Job at Town of Plainfield, IN
GENERAL PURPOSE
Responsible for everyday operational tasks at Plainfield Aquatic Center indoor and/or outdoor operations. Responsibilities include but are not limited to enforcement of facility admissions, sales guidelines and registration rules. Will also monitor individual and group user entrance rules, gift shop or concession transactions and collection of fees and revenues. Guest Services will also complete all necessary reports and will be instrumental in success of superior customer service by greeting customers, servicing customers at the concession stand or gift shop, answering phones and face-to-face communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(1) Aquatic Risk Management: Will be required to complete first aid and C.P.R. training to assist in first responder care as needed. Will also attend safety in-service training sessions to gain knowledge of Jeff Ellis and Associates Risk Management protocol. Cashiers will be responsible and primary contact for emergency phone conversations and information gathering during an emergency. Immediately reports any hazardous conditions to supervisor including inability to properly control crowd or access to facility due to weather or other conditions. Will maintain minimum number of in-service hours required by the department.
(2) Aquatic Facility Maintenance and Operations: Will clean and police grounds, office, cashier, gift shop or concessions facilities, pool deck and bath house facilities. Will assist with answering phones, communication with vendors, employees and demonstrate exceptional customer service. Will collect fees and registrations, complete necessary reports and will be responsible for preparing revenues for deposit. Monitors change fund and notifies supervisor for change fund needs. Is fiscally accountable for admissions, fees, registrations and cash balancing.
(3) Personnel: May assist with supervision of volunteers and or program participants.
(4) Programming: May assist with teaching, coaching or assisting with lessons, swim team and other programs and special events at location in accordance with town affiliated and authorized instructional guidelines and protocol. May also assist with training of cash handling procedures and practices and food or concession safe practices and health guidelines.
(5) Must be able to operate a computer, cash register, calculator and other office equipment for the daily operations and accounting transactions.
(6) Documentation: May assist with water testing, accident reports, program registrations and other operational reports and records. Will be responsible for daily cash reports and other revenue and data information gathering reports. Will assist with inventories of sales items, supplies and other basic operational supplies.
(7) Policy and Procedure: Follows all policies and procedures as described in the Town of Plainfield employee manual, state and local board of health guidelines for food service, state board of accounts rules and all other town and department protocols, policies and guidelines including those outlined by Ellis and Associates Risk Management standards and other affiliated organizational values and protocols. Will immediately report to supervisor any discrepancy in cash counting or reporting processes.
(8) Other related duties as assigned
REQUIREMENTS
(1) Must be able to read, write and speak the English language.
(2) Must be proficient in cash handling, math and organizational skills.
(3) Must be able to obtain: National Safety Council first aid and C.P.R. certification offered by the Town of Plainfield at the employee's initial expense.
(4) Must be at least 15 years of age.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
(1) Basic understanding of swimming, aquatic programming and water park amenities and operations.
(2) Ability to enforce rules and follow all established protocols and guidelines.
(3) Ability to resolve conflicts between patrons, program participants and employees.
(4) Ability to make sound and rational decisions including exercising independent judgment.
(5) Must remain current with all required licenses, certifications and in-service requirements.
(6) Must demonstrate satisfactory performance ratings on all safety, operational and financial audits.
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