Wave (Formerly ScoopM) is a growing Premium Rideshare and Delivery company headquartered in Charlotte, NC with drivers all over the country. We are committed to delivering the best customer service experience to our customers, partners, and staff with proactive communication and accountability being top priorities.

Admin Assistant/Dispatcher (Remote):

• Responsible for driver assignments and confirmations
• Dispatching active orders
• Written and verbal communication with various partners about delays or issues with live or impending orders
• Written and verbal communication and coordination with Wave Team members and management
• Swift problem solving and de-scalation of any issues that may arise.

Skills and Abilities

• Strong verbal and written communication skills
• Maintains business continuity and flow of scheduled work
• Ability to create and maintain professional relationships within all levels of the organization (peers, drivers, partners, management)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Must be accustomed to busy phones
• Flexibility to adjust priorities
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to work independently and as a member of a team in a remote role
• Detail-oriented with excellent follow-up practices
• Exceptional ability to problem solve and make decisions independently and prioritize workflow
• Remain calm and courteous when dealing with difficult situations involving customers and employees solving issues, concerns, and difficult situations

Job Requirements

• Working laptop and cellular phone
• Dispatch experience a plus
• Excel, Google Suites, Microsoft Word, and Mobile app experience
• Demonstrated professional interpersonal relationship skills
• Demonstrated strong customer service problem-solving skills and decision-making
• Demonstrated skills showing initiative, personal responsibility, and accountability

Job Types: Full-time, Part-time, Contract

Pay: $15.00 - $18.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

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