JOB SUMMARY

Under regular direction of the Office Manager of the Department of Public Works and in compliance with standard operating procedures and policies, performs a variety of diverse, complex, and confidential administrative duties in order to ensure effective and efficient departmental operations.

ESSENTIAL JOB FUNCTIONS

• This position must be able to work Monday - Friday, 7:00am - 4:00pm
• Assists the general public with questions, comments, complaints and problems regarding services provided by the Department of Public Works.
• Maintains a log of calls/complaints received, resolves the issue or transfers to appropriate supervisor for action. Receives calls via radio / telephone and records information for supervisors to review.
• Creates service orders upon request of customer and/or supervisor.
• Composes, prepares, types, copies, distributes, files, processes, mails, and/or transmits various forms, records, reports, notices, memos, correspondence and PUPS locate requests.
• Provide procurement support by receiving and processing supply requests, purchase orders and requisitions for Sanitation, Water, Maintenance and Garage Divisions.
• Creates, composes, and edits complex spreadsheets;
• Performs data analysis and generates reports;
• Generates work orders for roll-cart deliveries, maintains Sanitation Solid Waste Schedule and roll-cart number assignment listing.
• Assists the Office Manager with bi-weekly payroll for DPW employees, maintains vacation, sick and comp time for departmental records.
• Collects, assembles and prepares information for the Public Works monthly report.
• Serves as back up to co-workers.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or equivalent. Some college desired.
• Valid South Carolina Driver's License.
• Must have a minimum of two years' administrative experience (or equivalent education) in an office setting, to include contact with the public in a customer service environment, records management, generating reports and working with spreadsheets and databases.
• Experience in a government setting or utility company preferred.
• Experience in payroll, human resources, budget preparation and accounts payable preferred.
• Intermediate to advanced level knowledge in Word, Excel and Adobe Acrobat, required.Prior experience with HIPPA and privacy regulations, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to develop and maintain cooperative and professional relationships with employee and all levels of management to include representatives from other departments;
• Ability to appropriately handle confidential information;
• Use effective judgment in discussion and resolving customer (internal or external) related issues consistent with City and departmental policies and procedures;
• Ability to use computers and various software programs, to include Word, Excel, Adobe Acrobat, and PowerPoint.
• Ability to operate a business phone system and handle a multi-line phone.
• Ability to provide quality customer service to City personnel and the general public.
• Ability to work independently, maintain good organizational skills and be very detailed oriented.
• Ability to communicate effectively both orally and in writing.
• Ability to multi-task in a busy environment.
• Ability to problem-solve with workable solutions.
• Ability to work with little supervision.

WORK ENVIRONMENT

The work is typically performed indoors in an office environment, relatively free from unpleasant environment conditions or hazards.

PHYSICAL DEMANDS

Frequently requires fine dexterity, handling, vision, hearing and talking. Frequently requires standing, sitting, walking, and twisting. Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, crouching, stooping, climbing, and balancing. Sedentary strength demands include exerting up to 10 pounds occasionally.

MENTAL DEMANDS

Frequently require performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work. Occasionally requires time pressures, frequent change of tasks, and irregular schedule/overtime.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

The City of Goose Creek is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The City reserves the right to revise this position description at any time.