If you have a passion for serving Veterans, consider becoming a Great Plains Veterans Services Center (GPVSC) Administrative Assistant in Box Elder, Montana.

GPVSC is a non-profit organization that provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments. These services are for Veterans from all military branches and all age brackets. We currently have five offices serving Veterans across the state of Montana. The GPVSC main office is in North Central Montana, in Box Elder, with four additional offices in Browning, Big Timber, Ft. Belknap and Scobey. These are highly rural areas that can lead to our Veterans having difficulty obtaining VA health care. Additional Veterans Support Services are available at our Main Office located in Box Elder (Rocky Boy’s Indian Reservation). This assistance includes but is not limited to local transportation for overall daily needs, counseling services for such things as PTSD, as well as direct assistance for groceries, utilities, and temporary housing. GPVSC assists in home needs for the elderly, and provides firewood for those in need of heating, funeral, and gravesite assistance for Fallen Warriors. We also have temporary employment opportunities for unemployed Veterans and Veterans just coming out of the service to help them acclimate back to civilian life.

JOB OVERVIEW

At the direction of the Veterans Support Services Manager, the Administrative Assistant will assist with administering the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SFSPGP), Veterans Transitional Employment Program (VTEP), and assist with overall Veterans Support Services (VSS) activities. Provide staff support for the Transition Assistance Case Manager, Veterans Outreach Case Managers, Elderly Veterans Case Manager and Veterans Support Services Manager to assist Veterans to ensure their overall well-being is satisfactory and sufficient, and to build and maintain a quality lifestyle. Work in a manner which supports the mission of the Great Plains Veterans Services Center (GPVSC), to ensure that daily operations, procedures, and standards are maintained in accordance with federal, tribal, and state laws and regulations.

This position reports to the Veterans Support Services Program Manager and will be responsible for many duties, including but not limited to:

• Answer phones and receive and screen Veterans for eligibility and placement.

• Provide support and guidance to veterans in completing applications, forms and in following guidelines necessary for eligibilities requirements.

• Set up and manage confidential paper files and electronic filing systems, recording, editing and retrieving information, updating paperwork and maintaining documents.

• Keep client records and prepare statistical reports.

• Send, receive, distribute, and redirect faxes, emails and mail. Prepare bulk mailings.

• Coordinate and prepare for meetings, special events, and workshops.

• Maintain calendars, coordinate, and confirm conference room reservation schedules.

• Assisting with registrations, payments, and confirmation, reserving rooms and arranging for refreshments and necessary equipment.

• Represent GPVSC when attending local Veteran meetings, tribal gatherings, powwows, and other community activities.

Knowledge, Skills and Abilities

• Computer literacy, in Microsoft Office Suite.

• Ability to maintain a calm and positive demeanor during difficult client interactions.

• Ability to display non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill level.

• Knowledge and understanding of the importance of adhering to confidentiality standards.

• Ability to work collaboratively and maintain a positive work environment.

• Skill in establishing rapport and working to build and maintain effective working relationships with Veterans, staff, and community agency representatives.

• Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Ability to understand and adhere to required administrative policies and procedures.

• Excellent communication skills to ensure efficiencies and quality customer service with people from varied backgrounds.

• Ability to quickly learn complex VA processes for benefits and enrollment, and federal, state, local, and tribal resources, particularly in the field of job services and employment resources.

Minimum Qualifications

• Two years of experience providing office/program support in a team environment requiring public contact and computer usage. Prefer experience in a social service agency.

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Physical Demands and Working Conditions

• Work is mainly performed on a computer up to 8 hours per day.

• Occasional day travel required.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrate injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Additional Information

• Must hold a valid Montana driver's license and successfully complete a driver's history check.
• Benefits include SEP retirement plan, paid time off and holidays.
• Health insurance is not covered.
• Successful applicants are subject to drug testing, and criminal history checks.

To apply, please send resume and completed Application Form either electronically to

cdasilva@cmsmontana.com by mail to Attn: GPVSC Driver, PO Box 1251, Helena, MT 59624 or in person at the Great Plains Veterans Services Center. If you would like to claim a Veteran or Native Preference, please include a DD214 or Tribal Identification. Call Casey with questions or to get an application at 406-442-4934.

Great Plains Veterans Service Center is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.23 per hour

Benefits:

• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Box Elder, MT 59521: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Program Support: 2 years (Required)

Work Location: In person

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