Responsibilities:

• Assist in maintaining credit files of existing customer base
• Assist in collection of past due balances, including dealing with customers on alternate payment plans and negotiating payments
• Work with Sales Department regarding Credit holds and releasing orders
• Work regularly with Sales Department in a team effort to reduce DSO and past due percentages
• Contact customers and sales associates for payment information and follow up as needed
• Process and Post payments to customer accounts received via ACH, credit card or US Mail
• Communicate with customers regarding additional information required
• Communicate set up of new customers to Sales and other departments as necessary
• Cross train to process customer credit memos
• Willing to perform other tasks as required by Credit Manager

Qualifications:

• 2 years A.R experience required
• Previous Collections experience preferred
• High School Diploma or Equivalent
• Must possess customer service oriented oral and written communication skills
• Detail oriented and accurate, ability to work independently and accurately
• Must be technically proficient in the use of the Internet and e-mail
• ERP, AS400 experience is a plus
• MS Office Suite software experience is required
• Strong 10 key skills required
• Must have mathematical ability, be able to accurately calculate figures using 10-key or other means
• Must be able to maintain professional demeanor under pressure

Essential Functions:

• Frequent stand/walk short distances within office areas or performing outside office activities
• Constant sitting depending on task assigned for prolonged periods of time
• Occasional bending/twisting at waist/knees/neck to and from seated position while performing routine office activities
• Constant use of both hands/arms simultaneously while performing desktop activities, keying data, operating office equipment
• Constant use of speech/hearing/sight abilities required to perform essential functions of the job.
• Occasional lifting 1-10lbs

CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other basis protected by law.