Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who We Want

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What you will do

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed if call volume and/or workload require additional time.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders according to stock availability.
• Maintain customer pricing in ERP system, including entering contracts as required.
• Implement and support Quality initiatives throughout branch.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Implement procedures to manage inventory shelf life and expiry records.
• Support and participate in the branch cycle counting process.

What You Need

• 2+ years of experience required
• High school diploma required
• Bachelor’s degree preferred

Additionally, you’ll need

• Clear and concise communication skills
• Passion for best-in-class customer service and ability to make customers promoters of our products and services
• Drive to dig into the details of customer issues to solve problems proactively
• Must have the ability to work flexible hours, as needed to support the business needs.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com