Company: U.S. Boiler Company, LLC

Hours: 1st Shift

At U.S. Boiler Company, we are proud to offer American-made residential and commercial heating products that have been designed, engineered and produced domestically. Manufactured in Lancaster, PA, our facilities employ nearly 300 people from our community. Every product that leaves our factory has been designed, engineered and manufactured for exclusive use in North America. That makes us who and what we are… a boiler company that is singularly focused on the needs of our customers.

Summary:

Processes credits/debits for material or services received by mail or electronically from customers or company employees by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

Account Services:

• Reviews credit/debit requests and RMA’s for accuracy, completeness and that they are legible.
• Reviews credit/debit requests and RMA’s with department manager for compliance with existing policies.
• Research information and computes credit/debit amounts as necessary.
• Consults with other departments, salesmen/reps, or clients as necessary to obtain information and expedite the processing of credits/debits.
• Enters data into computer according to established procedures and formats.
• Generates credit/debit memos and proofreads for accuracy.
• Sorts, copies, mails, and distributes credit/debit memos to appropriate persons.
• Records or files copies of credit/debit memos appropriately for easy retrieval.
• Enters and maintains customer account information in the Avante System.
• Coordinates credits/debits and periodic reports for special programs as requested.
• Answers questions and provides information as needed for clients and associates.
• Complies statistics and prepares various reports as assigned by management.
• Assists the department manager as requested.

General Business Administration:

• Source and manage office supplies and lunchroom supplies.
• Coordinate employee appreciation events.
• Manage customer visit events. (meal arrangement, room prep, cleanup)
• Schedule and setup training/conference rooms.
• Sustain sign-in books and guest badges at front entrance.
• Maintain safety glasses stock and condition in preparation for visitors.
• Coordinate travel arrangements for infrequent travelers.
• Coordinate mail run issues as needed.
• Act as contact point for front door guests.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Organizational support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety & Security – Observes safety & security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings & appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of database software; manufacturing software and word processing software.

Other Skills and Abilities:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distance vision and ability to differentiate colors.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to high, precarious places, toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually quiet.