Novo Building Products is an industry-leading manufacturer and distributor of mouldings, stair parts, doors, and specialty building products. Novo Building Products family of companies includes Ornamental Decorative Millwork, L.J. Smith Stair Systems, Empire Moulding & Millwork, Southwest Moulding & Millwork, and Novo Direct.

Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.

Position Summary

The Account Service Manager position is responsible for managing the service of a set of Lowe's stores in a specific geographic area, including building/maintaining relationships with store personnel, ensuring the appropriate inventory levels, merchandising, and stocking Empire products. This is a part-time role, 10-12 hours per week servicing and stocking the Lowe's store in Presque Isle ME. Pay is $20 per hour.

Essential Responsibilities

• Responsible for the service and stocking of the Empire products in assigned home center stores

• Travel to assigned home center stores

• Build relationships with home center store management and employees

• Review store merchandising and inventory

• Ensure accurate “on-hand” counts

• Make Cycle count adjustments

• Maintain customer inventory levels

• Ensure the optimal appearance of Empire products in the customer store

• Stock assigned home center stores within the timeframe for that National Home Center (after products have been received into the stores’ system)

• Document any agreements/arrangements made with the local store staff regarding stocking or inventory

• Make recommendations for customer orders to maximize turns without stock-outs

• Prepare returns and credits

• Making sure point-of-purchase materials and literature are up to date and in place.

• Other duties as assigned.

Basic Qualifications (Required)

• High school diploma

• A valid driver's license, un-restricted except for corrective lenses.

• Proof of current auto insurance.

• Strong communication skills; the ability to communicate effectively with people at all levels

• Strong relationship-building skills and foster the relationship between Empire and the customer

• Solid organization and time management skills

• Ability to work independently while adhering to deadlines

• Solid Computer skills, specifically Microsoft Outlook, Excel, and Word.

• Ability to work a flexible work schedule

Preferred Qualifications

• Training in construction and inventory analysis is helpful.

• Prior field service work experience or big-box retail experience

• Customer focus – the willingness to go above and beyond

Physical Requirements

• The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job.

• Standing, walking, bending, or twisting - up to 60%

• Lifting 5 - 25 lbs. - up to 40%*

• Lifting 35 - 50 lbs. - up to 20%

• Lifting 100 lbs. and over (with assistance) - up to 10%

• Pushing/pulling up to 25 lbs. - up to 40%

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