The Tyndale Company, a 6x Top Workplace winner and a proud women owned business is hiring our newest Client Success Manager to join our award-winning team. Client Success Managers create trusted relationships with new and existing customers and successfully manage our customer onboarding process. Retention and satisfaction are achieved by providing exemplary support and service to our valued customers and by partnering with internal teams using a customer centric and analytical approach to understanding account opportunities, strengths, and objectives. Tyndale’s Client Success Managers are creative, passionate, smart team players who play an integral role in taking our company to the next level.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. This Account Manager will work 1 day a week onsite, and 4 days a week remote. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County), or North Houston, TX (Harris County) for onsite work.

Responsibilities

• Main-point-of-contact managing and growing mid/large strategic national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction;
• Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience;
• Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
• Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships;
• Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success;
• Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
• Support Tyndale’s customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
• Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
• Attend and participate in industry related business, trade, and safety events.

Qualifications

• Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
• Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred;
• Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%;
• Attention to detail with a commitment to achieving results through service excellence and high standards;
• Excellent written and verbal communication skills;
• Creative, flexible, and innovative self-starter and team player;
• Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
• Excellent problem resolution and consultative sales skills;
• Current valid driver’s license required.

Benefits:

• Competitive pay-rate;
• Great family-friendly culture, with proven track record of company growth;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; Paid Holidays, Jury Duty and Bereavement Leave, STD/LTD, Company-wide Bonus Plan, and product discount;
• Paid Maternity & Paternity Leave;
• Tuition and Professional Development Assistance;
• Complete Wellness program includes free healthy snacks, on-site fitness equipment, on-Demand fitness classes, and a corporate discount on health-tracking devices;
• Generous Paid Time Off Package.

About Tyndale

Tyndale Company, Inc., located in Pipersville, PA, is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience. We serve electric utilities, oil and gas, transportation, and other industries across all 50 states. We are a family owned company and we believe that the key to our success is our employees. Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Greater Philadelphia area. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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