9933 Service Desk Technician Tier 1.0

Position: Service Desk Technician Tier 1.0 Position No: 9933

Location: Stennis Space Center

Anticipated Start: Upon Availability Type: Full Time Experience: Entry Level

Qualifications: US Citizen, High School Diploma or equivalent, and must be able to obtain/hold T I public trust “clearances” supported by a limited background investigation.

Required Skills: Entry Level – Basic computer skills, typing, excellent communication skills, and customer service focus

Desired Skills: Experience in IT service desk environment, service desk Institute (SDI) certification, ITIL foundation certification, CompTIA A

Job Description: The Service Desk (SD) Technician shall perform Tier I services and support to customers to ensure that service level support to local and distant customers from various locations around the world. Services provided include Help Desk support by fielding trouble calls, prioritize workload, and escalate problems, trouble ticket management, active directory account management, and the escalation of problems to support agencies. The SD Tech is responsible for ensuring that customer expectations are met or exceeded.

Competencies:

Ability to perform detailed work accurately and in a timely manner

Ability to handle multiple tasks/transactions in a neat and orderly manner

Strong communications skills in listening, speaking and in writing

Typing

Ability to work independently and in a team environment

Ability to interact with a wide range of individuals to share information and obtain information needed to complete tasks accurately

Customer and service oriented

Demonstrated reliability and dependability

Clearance Requirements:

You do not need a current/active clearance to apply but must be able to pass a government security background investigation.

Salary: $13.50/Hr

Job Type: Full-time

Pay: $13.50 per hour

Ability to commute/relocate:

• Stennis Space Center, MS 39529: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to obtain/hold T I public trust “clearances” supported by a limited background investigation? (Deal Breaker)
• Do you have entry Level – basic computer skills? (Deal Breaker)
• Do you have the ability to type? (Deal Breaker)
• Do you have excellent communication skills? (Deal Breaker)
• Do you have customer service experience? If so, please discuss as well as list in your resume. (Deal Breaker)
• Do you have the ability to interact with a wide range of individuals to share information and obtain information needed to complete tasks accurately? (Deal Breaker)
• Do you have the ability to work independently and in a team environment? (Deal Breaker)
• Do you have the ability to handle multiple tasks/transactions in a neat and orderly manner? (Deal Breaker)
• Do you have the ability to perform detailed work accurately and in a timely manner? (Deal Breaker)

Education:

• High school or equivalent (Required)

License/Certification:

• United States Citizenship (Required)

Work Location: One location

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