2023 Front Desk Agent Job at White Elephant Resorts
White Elephant Resorts Nantucket, MA 02554
White Elephant Resorts is seeking Front Desk Agents for the 2023 summer season to check-in/check-out hotel guests courteously and efficiently.
Pay Rate: $21.00/hour
Responsibilities include:
- Process all payments according to established hotel requirements
- Provide information and assistance all guests and visitors throughout the shift
- Meet with Supervisor to review daily assignments and priorities
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette
- Promote positive guest relations to all individuals approaching the Front Desk
- Confirm reservation in system and review all noted information
- For guests without a reservation, sell a room type agreed upon
- Register guest in the computer and generate a registration card
- Communicate services and amenities of the hotel to guests
- Introduce Bell Person to escort guest and transport their luggage to the room
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Accommodate room changes
- Handle requests for late check-outs
Applicants should also work well under pressure, possess excellent communication skills, be organized, flexible, self-motivated, and have a great sense of humor. Experience with computers and Microsoft Office essential.
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of premier properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin and Nantucket Boat Basin.
Job Type: Temporary
Pay: $21.00 per hour
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