Community Action Committee of Pike County

Position Title:

Youth Case Manager

Department:

Workforce & Business Development

Reports To:

Youth Case Management Coordinator

Program Director:

Workforce & Business Development Director

FTE:

1.0

FLSA Designation:

Non-Exempt

EEOC Category:

Professionals

Pay Level:

F1

Effective Date:

HR Approval:

Employee Signature:

www.pikecac.org

OUR MISSION…

It is the mission of the Community Action Committee of Pike County to improve the well-being and independence of those we serve.

OUR VISION…

It is the vision of the Community Action Committee of Pike County to be the leading community service provider and employer of choice in the region.

OUR LOCATIONS…

Piketon

Waverly

Jackson

Portsmouth – Broadway

West Portsmouth

Manchester

OUR PROGRAMS & SERVICES…

• Early Childhood & Head Start

• Energy & Weatherization

• Workforce & Business Development

• Senior Programs

• Community Action Transit System (CATS)

• Social Services

• Pike Mobility Management

• Health Insurance Marketplace Assistance

• Women, Infants, & Children (WIC)

• Free Tax Preparation

• Valley View Health Centers

• Primary Care

• General Dentistry

EQUAL OPPORTUNITY COMMITMENT…

Community Action Committee of Pike County is an equal opportunity employer. No personnel decisions concerning any term or condition of employment shall be based upon race, color, religion, sex, sexual orientation, national origin, ancestry, disability, Vietnam-era status, age, military status, place of birth, or genetic information, except where such criteria constitute a bona fide occupational requirement.

About Community Action Committee of Pike County…

Since 1966, the Community Action Committee of Pike County has been providing a broad base of much needed services to residents of Southern Ohio to promote self-sufficiency and to address the major causes of poverty. We are an embodiment of our nation’s spirit of hope – changing people’s lives and improving the communities we serve.

About Workforce & Business Development…

The Workforce & Business Development Program (W&B) provides all services under the Workforce Innovation and Opportunity Act (WIOA), as well as provides business development services. In addition to overseeing the WIOA and Special Grant Programs that assist eligible Pike County Adults and Youth facing serious barriers to employment, the W&B also offers free income tax preparation and financial literacy classes. Some of the W&B Services include Career Readiness Workshops, Computer Classes, Occupational Classroom Training, On-the-Job Training (OJT), Apprenticeships, and Work Experience. We are also a partner of OhioMeansJobs (OMJ). The OMJ Career Center offers free resources for job search, career planning, and resume development. Services offered to area small businesses (including start-ups) are the Business Resource Network (BRN), small business classes and one-on-one technical assistance, job postings, on- and off-site interviewing, as well as the Small Business Loan Program (offering small business financing in Jackson, Pike, Ross, Scioto, Adams, Brown, and Lawrence Counties).

Position Impact and Purpose…

The SPARK Case Manager holds partial accountability for the ongoing operations and the success of SPARK Program, which is part of the Community Action Committee of Pike County. Reporting to the SPARK Case Manager Coordinator, the Case Manager ensures the efficiency and effectiveness of case management services provided to youth and young adults. Through personal accountability, the Case Manager strives for maximum performance, engagement, and dedication to the SPARK Program and clients.

Key Relationships…

• Workforce & Business Development Director

• Workforce Development Area #1 (Adams, Brown, Pike and Scioto Counties)

• Local Employers

• Workforce & Business Development Assistant Director

• Secondary and Post-Secondary Training Providers

• CAC GRIT Staff

• Youth Case Management Coordinator

• OMJ Partners

• Mathematica Leads

• Pike County School Officials

• High School Students

• Community Partners

• Workforce & Business Development Management Team

• State and Local ODJFS

• OMJ Partners

Key Characteristics and Competencies…

• Strategic Planning

• Authenticity

• Customer Experience

• Positive Outlook

• Professionalism

• Self-Awareness

• Accountability

• Growth Mindset

• Reliability

• Excellent Communication

• Integrity

• Social Intelligence

• Teamwork

• Adaptability

• Self-Motivation

• MS Office

• Database Entry

Essential Functions…

Functional Area:

Program Delivery

Estimated Effort:50%

Responsibilities, Deliverables, Outcomes and Expectations

• Collects, organizes and analyzes client information that is gathered through records, tests, interviews, and professional sources. This is used to appraise their interests, aptitudes, and personality characteristics in order to create a realistic and achievable Individual Opportunity Plan.

• Assists individuals with completing intake and enrollment forms.

• Adheres to established guidelines for entering data in required client tracking systems.

• Determines eligibility and appropriateness for services according to program guidelines.

• Ensures compliance with State and/or Federal Regulations.

• Responsible for case management duties, reviews, follow-ups, and reports for all clients assigned. Obtains attendance reports and reviews for potential problems. Counsels clients as required for a successful completion of the service plan.

• Refers customers to other agency programs as needed.

• Provides placement in post-secondary training and/or unsubsidized employment and provides retention services to help ensure continued gainful employment.

• Obtains attendance reports and reviews for potential problems.

• Assists with the implementation of like skills workshops and educational workshops.

• Responsible for placing clients on worksites and following up weekly.

• Uses Goal4 It! Program to motivate clients to complete career and/or educational goals.

• Assists with preparing resumes, cover letters, and practice interviews as needed.

Functional Area:

Case File Management

Estimated Effort:20%

Responsibilities, Deliverables, Outcomes and Expectations

• Ensures compliance with State and/or Federal Regulations regarding case file management. This includes timely data entry into required database systems

• Ensures required documentation is housed in client files.

• Commits to procedures and policies provided by CAC, ODJFS, and Area Workforce Board regarding case file management.

Functional Area:

Outreach Delivery

Estimated Effort:20%

Responsibilities, Deliverables, Outcomes and Expectations

• Performs outreach and recruitment for all programs to help improve the local awareness of OhioMeansJobs Pike County and the Workforce & Business Develop Programs.

• Communicates with area employers, students and school officials to promote the SPARK Program.

• Workforce & Business Development Staff.

• Perform backup duties in the OMJ Center as needed.

• Attend meetings, conferences and training sessions related to the duties of this position and disseminate acquired information to appropriate individuals.

• Responsible for sending information to potential clients through fliers, promotional items, discussion, etc.

Functional Area:

Service and Other Responsibilities

Estimated Effort:10%

Responsibilities, Deliverables, Outcomes and Expectations

• Adheres to all agency safety policies and procedures.

• Serves as part of a CAC committee and collaborates to promote program activities, service coordination, and continuous improvement measures.

• Perform any other tasks as directed by Supervisor.
  

Minimum Requirements…

Education:

Bachelor’s Degree in Social Work, Secondary Education, Business Administration, or Specialized Studies in degree in education or related field. Four (4) years’ experience in working with at-risk and/or adolescents with barriers to education/employment may be considered in lieu of degree.

Job-Related Experience:

Must complete pre-employment drug, alcohol test, Ohio BCI/FBI background check as required

Licenses, Certifications, and Accreditations:

Must have valid driver’s license and be insurable under the agency insurance.

Preferred Qualifications…

Preference given to individuals who have experience working with a diverse population in varied settings.

Preference given to individuals who have an understanding of client case management, social services, employment and training resources available within the surrounding area.

Preference given to individuals who have knowledge of client tracking systems.

Working Conditions…

Position is in a well-lighted office environment. This position requires occasional local and regional travel (up to 40%) for the purpose of engaging with assigned programs/departments. Occasional evening and weekend travel/work is required. Work is fast paced and involves multiple, sometimes competing priorities along with the management of complex project details. Can involve low-to-moderate levels of stress.