Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Ensure equipment is labeled according to Mayo specifications.
Researches, verifies, and documents device specifications according to purchase order and Mayo standards.
Works in conjunction with service and business units to relocate equipment as requested by departments.
Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory.
Evaluates and processes equipment according to IT Security policy and guidelines.
May require overtime and on-call participation.
Qualifications
High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.
OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field.Incumbents will possess good organizational skills as well as good written and oral communication skills.
Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work
as a collaborative team member.
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
Must be able to lift seventy five pounds or more.
Must be able to distinguish colors.Valid Arizona driver's license and a satisfactory motor vehicle record
Exemption Status
Nonexempt
Compensation Detail
$24.85 - $33.57 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, 40 hours per week, between the hours of 2PM to 11PM. Occasional on-call.
Weekend Schedule
occasional weekend or on-call only
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Shelly Weir
Department Title
Information Technology
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