Word Processing Supervisor Job at Phillips Lytle LLP
The Word Processing Center Supervisor is responsible for the day-to-day operations of the Word Processing Center (WPC) (help desk). This includes scheduling the staff, monitoring work flow and keeping staff up to date on new programs and procedures as they arise. The Supervisor will also be responsible for reviewing and evaluating the Operators’ performance.
The Supervisor should have experience with hands on uses of Word, Excel, PowerPoint and PDF documents in order to provide support to end users on a variety of issues.
Essential Duties and Responsibilities:
- Expediently respond to incoming requests for technical and software support. Demonstrate the ability to troubleshoot issues with documents and software.
- Frequently train WPC staff and other Firm staff on Firm standards and work procedures; including preparation and delivery of instructional materials and processes.
- Provide and/or facilitate efficient and accurate document preparation of incoming clerical work.
- Ensure compliance with Firm standards and policies; reviewing WPC finished product.
Knowledge, Skills and Abilities Required:
- Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.
- Must take initiative to problem solve and make recommendations to improve the Firm’s document preparation process.
- Excellent verbal and written communication skills, with legal document experience preferred.
- High proficiency in Microsoft Office Suite required.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
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