Serving over 20,000 active youth, adult, and family members, the West Branch of the Treasure Valley Family YMCA helps members lead a healthier, happier life. Facility amenities and features include six fitness studios, three racquetball courts, full-court basketball gym, youth activity center, climbing wall, 50-meter swimming pool, and training pool.

The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause, and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc, using the Y voice attributes and discretion Assist in connecting them to appropriate Y staff and programs including Get Started.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.

Qualifications:

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Meet all training requirements for your position in the specified timeframe.

Schedule:

This is either part time or full time depending on availability for the following shifts;

Sunday - 10:00AM-2:30PM

Monday - 1:00PM -4:30PM and 3:30PM-8:00PM

Tuesday - 1:00PM-4:00PM

Wednesday - 12:00PM -4:00PM, 1:00PM - 4:00PM and 3:30PM-8:00PM

Thursday - 1:00PM-4:00PM and 1:00PM- 5:00PM

Friday - 12:00PM-4:15PM and 1:00PM-4:00PM

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How to Apply:

External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org.

All current YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to jobs@ymcatvidaho.org with the name of the job they are applying for in the subject line or apply through their existing UKG account.