Warranty Administrator - RV Dynasty Job at Hiring Winners
Warranty Administrator - RV Dynasty
RV Dynasty is looking for a Warranty Administrator that will demonstrate excellent customer service through accurate claims processing. This position is responsible for preparing and maintaining records, submitting warranty claims to the factory and then reconciling them accordingly. This position will include other clerical duties as assigned by management.
Qualifications
- Able to work in a high pace/high volume environment
- Detail oriented
- Work proficiently with Microsoft Office (Excel)
- General accounting knowledge preferred
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on RV care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when RVs are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
RESPONSIBILITIES:
- Work all dealers’ claims completely, daily
- Booking claims
- Closing claims
- Submitting claims for payment
- Maintaining a clean warranty receivable schedules regularly to ensure proper cash flow to dealer
- Help dealership stay compliant with manufacturer’s policy
Very Competitive Benefits and Compensation!
Apply Today!
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