If you’ve ever heard the expression “it’s like herding cats” and thought “that sounds fun,” we may have the job for you here at ArtsQuest! Our volunteers are definitely not cats, in fact, they’re really great humans that just run around with a lot to do. We’re hiring a Volunteer Programs Assistant Manager in Bethlehem, PA to help maintain our relationship with thousands of our volunteers. The many events, festivals, concerts, and programs we host need someone like you to keep track of our volunteers and the needs we have for each event to make sure they go off without a hitch.

What you’ll do

· Provide courteous, friendly, and efficient customer service to our volunteers (not cats) daily

· Create and execute strategies to strengthen and advance ArtsQuest’s volunteer department

· Data entry and updating records, schedules, and contact information in software systems

· Act as an advocate for volunteers and interns among ArtsQuest staff

· Assist in building shifts in Better Impact (volunteer software) and identifying volunteer needs at events, communicating schedules and/or changes to volunteers and departments

· Analyze and communicate coverage reports and creating plans to recruit additional volunteers

· Manage logistics of the Volunteer Ambassador Program

· Oversee all aspects of volunteer inventory such as shirts, name badges, and pins

· Coordinate all aspects of corporate volunteer program, including developing, maintaining, and growing those relationships

· Manage all community service relations with the Bethlehem School District and Northampton County

· Assist with all aspects of volunteer training sessions, including the preparation of training materials and leading trainings

· Represent and lead the volunteers at major festivals including Musikfest, Christkindlmarkt and Oktoberfest, along with smaller events/festivals

What you’ll need to thrive

· Associates or bachelor’s degree required

· At least 1 year of previous experience in customer service, administrative support, office supervision or recruiting

· Outstanding interpersonal skills to establish and maintain strong working relationships with interns, colleges and universities, volunteers, the public, other staff members as well as vendors, sponsors and members

· Computer/web proficiency including Excel, Word, PowerPoint and Outlook is required. Better Impact or Raiser’s Edge, and Publisher knowledge is helpful

· Social media experience for recruitment is helpful

· Must be physically able to walk measurable distances for extended periods of time during events and festivals

· A passion for the arts, a sense of humor, and especially a sense of fun!

· Ability to work a flexible schedule, including evenings, holidays and weekends when necessary; some extended and irregular hours will be required from time to time

· Reliable personal vehicle and valid driver’s license to allow travel between all our venues and facilities or to offsite meetings and events as required.

About us:

ArtsQuest is a 501(c)(3) nonprofit organization. Our mission is to provide access to exceptional artistic, cultural, and educational experiences using arts and culture as key elements of economic development for our urban communities.

Through festivals such as our flagship event, Musikfest; Banana Factory Arts Center; ArtsQuest Center, and SteelStacks arts and cultural campus, ArtsQuest's programming reaches more than 1.9 million people annually. Our programs and events, approximately 50 percent of which are free to attend, have a combined economic impact of more than $136 million annually in the region.

Benefits:

• Medical, dental, vision, term life, and disability insurance
• 403(b)-retirement savings plan
• Paid time off and sick time
• Discounts on select organizational programs and events

Core Values:

ArtsQuest demonstrates its Core Values of: Serve our Communities, Be Curious, Act Generously, Be Transparent and Find Joy in all aspects of our culture. It is our goal to maintain these values to consistently deliver exceptional experiences to our employees and our community.

ArtsQuest is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees and volunteers invest in their work represents a significant part of not only our culture but our reputation and the organization's achievement as well.

At ArtsQuest, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees' characteristics that make them unique because we value and appreciate diverse life experiences.

ArtsQuest is an Equal Employment Opportunity Employer, EOE, M/F/LGBTQ/Disability/Vet.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bethlehem, PA 18020: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired compensation range?

Work Location: One location

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