Vice President, Operations (Studios) Job at Chapter Aesthetic Studio
Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody. By joining our team of experienced nurses and aesthetic specialists who provide personalized care and incredible service, you will help people feel good about where they are on life’s journey so they can be who you were meant to be.
We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
As a reflection of our growth, we have an exciting opportunity to join the team as a Vice President, Operations (Studios). This is a key leadership role, responsible for delivering the Chapter studio's P&L performance by driving studio metrics and leading the growth of new and existing studios throughout the country. This role will lead the operations team focused on providing a world-class guest experience.
Essential Responsibilities
- Build and develop a world-class team of operators (Regional Managers, Studio Managers, etc.) to support a hyper-growth business while inspiring, mentoring, and motivating the teams.
- Strategic sales and operational leadership for Studio and cross-functional teams, serving as a "voice of the guest" for all decisions impacting the studios.
- Creates, oversees, and maintains a sales strategy for all key growth initiatives (e.g., volume, revenue, market, product, and services growth) that results in consistent achievement of revenue targets.
- Accountable for developing, implementing, and driving business, financial and operational protocols and metrics that align to Chapter’s goals and objectives while driving growth, appointment value, guest retention, and overall satisfaction.
- Responsible for delivering the exceptional and consistent team and guest experience across all studios.
- Deliver annual revenue and EBITDA financial goals at the brand, Region and Studio level.
- In partnership with the regional teams, operations, and corporate teams, develop and manage opening plans, and other brand initiatives at the field level.
- Remain competitive in the Medical Aesthetics and other relevant landscape to ensure Chapter continues to be innovative and ahead of the trend.
- Serve on project teams as needed.
- Build, support and reinforce the brand culture by modeling it every day.
Requirements/Qualifications
- A minimum of 10+ years of experience in multi-unit leadership in a sales organization.
- Luxury / Medical / Retail preferred.
- Experience in membership model, guest retention a plus.
- BA/BS required. Masters preferred.
- Requires outstanding interpersonal, coaching, and listening skills to communicate within all levels of the organization.
- High energy; enthusiastic; positive, can-do mindset; ability to inspire followship, motivate and inspire diverse workforce
- Able to develop strong, trusting relationships within departments and the organization.
- Thrives in a dynamic environment and can work on various projects simultaneously, requiring strong organizational and time management skills.
- Flexibility and ability to adjust on the fly to new demands.
- Strong executive presentation and engagement skills.
- Self-motivated with a highly collaborative style and strong influence skills.
- Ability to travel 50% and at times up 75% as required.
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