Vice President North Mass Markets Field Operations Job at Lumen
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
The Vice President North Mass Markets Field Operations is accountable for leading and managing the Field Operations and Network Implementation workforce, budgets, performance metrics and networks within the operating Region. The RVP is the executive presence and market interface for network investments, service connectivity and delivery and repair initiatives.
This position is also responsible for supporting revenue initiatives, jointly with national marketing and the Enterprise and Consumer Business Units. The RVP is a strong, visible, and proactive leader and communicator with an intellectual curiosity that works to develop and groom the organization through frequent communications, metric reviews, market visits, and team member engagements.
The Main Responsibilities
- Oversees and is accountable for the management of all operational aspects of workforce, budget and service level metrics, executed through the direct and indirect workforce, both union-represented and non-union, who are responsible for the customer facing installation, repair, maintenance, service delivery and planning functions, and many indirect outsource partners.
- Leads the roll out and implementation of new technologies, products and services for our consumer and business customers across a wide footprint.
- Manages self and team to established revenue and expense targets, customer satisfaction, product unit objectives, safety standards, and service quality metrics.
- Manages operating expense budgets for employee and non-employee expense including capital labor.
- Partners with peer organizations (Service Delivery, Engineering and Construction, Planning and Sales and Marketing) to exceed service and network reliability standards while driving revenue and operational efficiencies.
- Represents Lumen via community relations initiatives by serving on local executive boards and interfacing with local government and regulatory entities.
- Continually assesses local market opportunities and market strategies to ensure operational optimization.
- Tactically ensures service reliability, network implementation and installation of products and services aligned with Lumen’s Business Units strategies.
- As our business changes, the RVP leads and provides change management and standards adnce to ensure workforce and cost optimization.
What We Look For in a Candidate
- Bachelor’s degree or equivalent education and experience with 10+ years’ experience in telecommunications.
- 8+ years in leadership experience.
- Relentless focus on results and driving operating improvements.
- Strong communications skills, orally and in writing, with the ability to create and present powerful and meaningful presentations regarding performance of market
- Previous sales and marketing background is preferred, to ensure strong alignment with Lumen sales organizations, community leaders, government officials and key business advocacy constituencies.
- Results driven leadership and coaching skills
- Strong budget management experience
- Strong analytical and critical thinking skills
- Union workforce management experience
- Ability to travel the territory frequently
- Lean Six Sigma certification, Green Belt, preferred.
- Typical Scope:
- 3,000-5,000 employees
- Multi-billion in joint revenue accountability
- $300M-$500M operating budget responsibility
Requisition #: 294189
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
153270
Salary Max :
333240
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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