• Overall accountability for our field operations department and achieving service excellence through internal field services teams and also 3rd party vendors
• Manage multiple Operational P&Ls, which includes forecasting (annual and quarterly basis)
• Champions change management and drive a customer-focused culture
• Develops and achieves strategic long and short-term goals (people, process, technology)
• Provide leadership to improve performance through assessment, planning, organizing, coordinating, monitoring, and evaluating
• Analyze operational and process issues; develop diagnostic and data tracking tools to measure defects and make recommendations for cost efficiencies
• Identify, implement, and manage continuous improvement through the application of Six Sigma, Lean, or other similar methodologies
• Scale complex operations while focusing on the customer experience and controlling costs.
• Other duties as assigned.

• BS/BA degree required
• 5+ years of experience in field services, service operations, supply chain, or related field
• 5+ years of influential people leadership, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and SLA attainment.
• Excellent negotiation and problem resolution skills
• Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion
• Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes
• Proven track record of building and maintaining good internal and external working relationships.
• Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology.

• Excellent verbal/written communication and presentation skills, including a collaborative management style.

Preferred Knowledge, Skills & Abilities:

• Lean Six Sigma Training and Certification (Green belt or Black belt)

Aligned with Verra Mobility Values:

• Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
• Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.