About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

An Overview of Roles & Responsibilities

• Overseeing and managing MCM’s Compliance Management System, including advising MCM operations on executing their First Line of Defense programs.
• Optimally executing against MCM’s regulatory and compliance obligations while building revenue and achieving our business priorities.
• Continuous enhancement of MCM’s Risk Management Program including related assessments, reporting, and implementation.
• Engaging with the company’s Board of Directors and executive leadership in providing guidance, direction, and subject matter expertise in the areas of Compliance and Risk Management.
• Supervising, developing, and mentoring Risk and Compliance staff, as well as coaching, mentoring, and advising MCM leadership on Risk and Compliance topics.
• Functions are balanced between day-to-day high-level operational execution and proactive development of strategic direction

Details and Critical Deliverables Associated with the Role

Compliance Management System:

• Develop and manage enterprise-wide Compliance Management System (CMS) program strategically aligned with MCM business priorities and goals.
• Develop appropriate CMS oversight and governance to ensure Board of Directors and senior management has information and structure needed to execute compliance obligations.
• Manage key regulatory relationships to influence positive outcomes for MCM.
• Establish and maintain complaint management protocols, including ensuring complaints are investigated timely and categorized appropriately, and root cause and trend analysis is conducted to improve consumer experience and business processes.
• Establish company standards, policies, and procedures as well as associated training and awareness programs to foster awareness and strong culture of compliance.
• Oversee design and maintenance of compliance testing and monitoring program including partnering with the business on remediation and report results to senior management and the Board of Directors.

Risk Management Program:

• Develop and manage enterprise-wide Risk Management Program. Align with Encore, and Encore subsidiaries, to ensure a comprehensive enterprise wide Risk Management Program.
• Develop and foster strong risk management culture by advising business and functional leadership on how to holistically consider and manage risk while planning business strategy and operations.
• Create comprehensive risk registers and risk assessments in partnership with all business and functional areas, as well as key risk indicators to allow business to monitor and manage risk exposure.
• Design senior-level and MCM and Encore Board-level reporting.

Business Advisory:

• Partner with business and support functions to strategically identify and control risks, including legal and regulatory, associated with business strategy, projects, and operations.
• Advise business on design and execution of First Line of Defense programs to ensure business operations are functioning as designed to reduce regulatory and compliance risk, while maximizing consumer experience and business success.
• Provide strategic advice to business on new products, services, or sellers.

Regulatory and Issuer Exam Management:

• Maintain strong, proactive relationship with key regulators.
• Coordinate examination of compliance programs with external authorities (ex: CFPB) and with issuers and sellers of debt who audit MCM.
• Maintain Chief Compliance Officer certification and debt buyer certification with Receivables Management Association (RMA).

Compliance Issue and Risk Incident Management:

• Advise business on management and remediation of compliance issues and risk incidents.
• Develop compliance issue and risk event tracking to identify trends and ensure appropriate strategic response planning.
• Track issues and perform related reporting including appropriate senior-level escalation.

Regulatory and Legislative Implementation:

• Leverage corporate resources within the Legal and Corporate Government Affairs team to monitor regulatory change.
• Participate in review of proposed legislation and MCM’s response.
• Partner with businesses to drive implementation of new or changed laws and regulations.

Minimum Requirements

Education: Bachelor’s degree

Experience:

• 10 years of developing compliance programs and frameworks in multiple areas including FDCPA, FCRA, SCRA, GLB, ECOA, EFTA, and data security and privacy, particularly as applied to debt servicing and collections.
• Subject matter expertise in all areas of collections, lending and consumer protection laws and regulations.
• Excellent leadership, inclusivity, strong collaboration and communication skills.
• Certified regulatory compliance manager (CRCM) or equivalent.

#LI-MCM

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.