Wake Veterinary Hospital & Urgent Care

1007 Tandal Place Knightdale, NC 27545

Job Title: Veterinary Receptionist Evening Shifts

Job Summary

At Wake Veterinary Hospital, we are focused on providing exceptional quality medicine to our patients and top-notch customer service to people who love animals just as much as we do. A positive attitude, great communication skills with staff and clients, and a strong work ethic are essential. Cornerstone experience is a plus. The candidate should also be able to multi-task and thrive in a team environment.

Job Duties:

It is the responsibility of the Client Patient Coordinator (CPC) to maintain the communication lines between the doctor and client, and provide daily financial updates on all in-hospital patients. Client service responsibilities include answering telephones, making appointments, maintaining electronic medical records, and financial responsibilities such as collecting deposits/payments and balancing the cash drawer.

Requirements:

Responsibilities include:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls on a multi-line phone system, able to utilize and transfer calls
• Reviewing estimates and consent forms with clients
• Receiving deposits and payments and explaining payment options to clients
• Communicating with referring veterinarians
• Admitting clients, including entering and updating client/patient information
• Obtaining medical and other information from referring veterinarians when needed
• Checking patients into the hospital according to priority
• Scheduling and preparing patient files
• Balancing the cash drawer/keeping the daily report up to date
• Ensuring safe, effective, and efficient medical processes from check-in to discharge
• Providing medical information to clients and answering questions as directed by a veterinarian or technician
• Enter medical information into Cornerstone Software
• Communicating efficiently with the staff members to organize case flow
• Janitorial duties of the lobby, reception area, restroom, pharmacy, lab, exam rooms, and parking lot
• Keeping exam rooms stocked
• Dispensing medications and printing labels
• Faxing, filing, stocking, and mailing if needed
• Opening/closing reception duties, locking up, cleaning, mopping, taking out the trash, etc
• Being a team player

Previous veterinary experience preferred. EOE