Internal Job Description & Posting

Job Title: Veterinary Receptionist
Position Status: Non-Exempt

Department: Veterinary

Reports To: Hospital Administrator

Job Summary
The Veterinary receptionist plays a vital role in our veterinary clinic. This position provides primary administrative and organizational support to the veterinary team while creating a professional and emotionally comfortable environment for the public.

Essential Job Functions

• Welcome clients with their pets to the clinic in a friendly and courteous manner.
• Check-in/out clients for appointments and discharge.
• Answers telephone calls and returns e-mails.
• Process payment transactions.
• Prepare surgical consent forms
• Schedule appointments using our designated software
• Ensure a pleasant respectful and productive relationship with the Veterinarian and all team members.
• Demonstrate strong multitasking skills in a fast-paced environment.
• Work patiently with distressed, frustrated, or disgruntled clients.
• Maintains appearance of reception area including the availability of brochures and other supplies.
• Ensure updated registration forms are on file and inform clients of expected wait time.

Computer Skills

• Must be able to use multiple platforms to meet business needs including Vetter, OneNote,

Kennel connection, Gingr, When I Work and Microsoft office software.

• Must be able to learn and easily adapt to new technology.

Qualifications

• 3-5 years in an office setting in customer service and/or reception capacity.
• Professional animal care experience is strongly preferred.
• Outstanding interpersonal communication skills.
• Highly organized. Able to multitask in a fast-paced setting.
• Strong computer experience.
• Comfortable interacting with dogs and cats of all breeds and sizes.
• Passionate about animal welfare. Treats all animals with compassion and kindness
• Follow arotating work schedule.

• Reliable and dependable. Maintain excellent attendance and punctuality
• Strong work ethic. Set high standards for self and others

Education

• Associates Degree preferred
• High School Diploma or equivalent required

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brockton, MA 02301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 2 years (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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