VACATION SPECIALIST- CALL CENTER (COLUMBIA FALLS - SUMMER) Job at Glacier Park Collection by Pursuit
What will be your daily pursuit?:
Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation.
What perks can you expect?:
- Seasonal work experience in a casual, friendly call center environment
- Full-time work of 35+ hours weekly across the summer season with flexible scheduling
- Complimentary lodging, laundry, and internet
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
- Answer que calls using a cloud based phone system
- Input reservations into a property management system
- Ensure that guest information is entered correctly
- Efficiently answer guest questions
- Communicate clearly and professionally to guests and team members
- Ensure cancellation policies are followed
- Process guest payments according to policy
- Assist with projects as needed
- Actively participate in monthly agent and team goal incentive programs
- Participate in an environment that is collaborative and fun
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.
What skills and experience do you need for this job?:
- Guest service, call center or equivalent desired.
- Experience in the hospitality industry strongly preferred.
- Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required.
- Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred.
- Experience with Maestro, Pacific/Wizard, Five9 preferred but not required.
- Must have the ability to plan, organize and execute work details on time and on budget
- Solid written and verbal communication skills.
- Strong “can-do,” attitude with willingness to be flexible and adaptable.
- Ability to make decisions, solve problems and exercise good judgment.
- Strong commitment to building positive working relationships.
- Willingness to work with a geographically dispersed team in a seasonal environment.
- Resourceful, with a curiosity to solve problems and create new solutions.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Sense of urgency to complete job duties accurately and in a timely manner.
- Sense of humor and ability to ‘let things roll’ when the unexpected happens.
- Cubicle in call center.
- Job requires constant sitting, speaking, and typing.
- Flex scheduling.
- Non-smoking environment.
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