Utility Representative Job at Pacific Western Bank

Pacific Western Bank Escondido, CA 92025

Overview:
As a Utility Representative you will represent our bank to the community and make our customers feel welcome. We are looking for people who are dependable, self-motivated and work well in a team environment. In this position, you will assist clients by providing a superior level of service with their financial transactions. You will need to be highly organized and detail oriented, with strong multitasking, problem-solving and follow-up skills.

The Utility Representative is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service. Mileage will be paid for travel between assignments.
Responsibilities:
RESPONSIBILITIES:
  • Processing deposits, withdrawals, check cashing and other Bank transactions, including night depository and ATM
  • Answering questions and resolve problems for customers concerning all services provided by the Bank
  • Identifying opportunities to cross-sell bank products and services and generating referrals to appropriate account managers
  • Reviewing and verifying daily reports assigned by Branch Management
  • Processing all paperwork associated with transactions, including proper filing or discarding of sensitive information
  • Answering branch telephone calls and assisting with customer requests or issues
  • Consistently maintaining a balanced cash drawer
  • Adhering to bank security policies and maintaining confidentiality of bank records and client information
  • Be willing to train in all areas of operations
  • Performing additional duties as assigned
Qualifications:
POSITION REQUIREMENTS:
  • Two years of Teller experience required
  • New accounts experience preferred
  • Knowledge of Navigator, Director, Word and Excel preferred
  • Excellent written and verbal skills required
  • Effective customer service skills
  • Detail-orientated and precise in fast-paced environment
  • Experience cross-selling services preferred
  • Reliable personal transportation, and being able to travel between assignments when needed
  • Flexible with various duties and assignments

What You Can Expect From PWB


Rewards

National Base Pay Range (annual): $42,338.04 to $65,402.24

Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.


PWB is pleased to offer additional benefits to support our employee’s physical, emotional and financial health. Benefits include: medical, dental, vision, 401(k), life and disability insurance, parental leave, mental health support, wellness incentives, legal assistance, tuition reimbursement, paid time off, company holidays, incentive programs, as well as other fringe benefits.


At PWB, we are committed to the principles of diversity, equity, inclusion and equal opportunity. We build teams and grow talent that reflect the diversity of the clients and communities we serve. Diversity of background, experience and perspective adds value and depth to our teams and creates better business results.


PWB is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.


If you would like to request an accommodation due to a disability, please contact us at careers@pacwest.com.




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