Job Specifications

CLOSING DATE: This position will remain open until filled.

Design, estimate and manage the construction activities for basic residential customer construction services. Complete forms, design services, update inventory of parts in appropriate electronic system and create customer accounts. Ensure that customer accounts are set up accurately and that tariffs are consistently applied.

PAY RANGE/GRADE: $23.20 - $34.66 per hour (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP: Manager Construction Planning

LOCATION: This position may be located in Dodge City, Garden City, Liberal, Lawrence, or Wichita, Kansas.

ESSENTIAL JOB FUNCTIONS:

• Review job types/work in Service Request tool and assign appropriately.
• Use various computer programs to prepare estimates and design basic gas construction jobs including new services, maintenance (including service line replacements and retirements) and third-party damages.
• Ensure that all work on assigned projects is planned so that construction can be accomplished in a timely and efficient manner. Enter orders in system in order to be scheduled.
• Explain company construction policies and procedures to customers and work with customers to best satisfy needs.
• Provide backup for Utility Construction Planners on work order preparation, customer contact, technical assistance.
• Work with other departments to schedule construction of customer jobs to ensure that customer needs are satisfied to the greatest degree possible. Coordinate with customer, internal field crews and contractors.
• Assure that gas construction follows company and industry codes and standards.
• Ensure accurate mapping of facilities.
• Code and approve contractor job invoices and write work orders for 3rd Party Damages.

ADDITIONAL RESPONSIBILITIES:

• Promote culture of safety, compliance, collaboration and continuous improvement.
• Perform and manage special projects that may be assigned.
• Provide support to other areas of the Company as requested or assigned including the assistance with storm restoration as needed.

QUALIFICATIONS:

• Minimum of (3) three years of utility environment, construction environment or relevant experience required.
• High school diploma or equivalent is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Proficient knowledge of Microsoft Office programs.
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong communication skills; ability to professionally collaborate with customers and individuals across the organization in written and verbal communications.
• Excellent organizational skills.

MENTAL/PHYSICAL DESCRIPTIONS AND WORKING CONDITIONS:
The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.

While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.

Specific lifting abilities required by this job include sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if moving about is only occasionally and all other sedentary criteria are met.

Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. No travel is required for this role.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid parental leave, health and wellness program, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.