Usher Guest Services Job at ASM Global
Job Title: Usher/Ticket Taker
Department: Operations
Reports To: Event Manager / Director of Operations
FLSA Status: Hourly/ Non-Exempt
Pay Rate: $16.25
SUMMARY:
Under supervision of the Event Manager & Director of Operations, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities.
MAJOR RESPONSIBILITIES:
- Responsible for scanning guest’s tickets as they enter the building.
- Direct guests to seats listed on their tickets.
- Respond to any guest incidents including, but not limited to, fights, injuries and illnesses.
- Communicate facility amenities to guests as needed and requested.
- Provide excellent customer service by remaining calm and courteous.
- Help with lost children or guests find their party.
- Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.
KNOWLEDGE, SKILLS, ABILITIES:
- On-the-job training provided.
- HS diploma preferred.
- Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours.
- May be exposed to adverse weather conditions.
- Must be able to work nights, weekends, and holidays as well as during normal business hours.
- Must be able to multi-task and work well under pressure in a fast-paced environment.
Employees are eligible to join our 401K after 1 year and 100 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.
TO APPLY:
Applications can be found at
www.accessoshowarecenter.com/venue/employment
(http://www.accessoshowarecenter.com/venue/employment).
Kate Anderson – HR Designee
accesso ShoWare Center
625 W. James St
Kent, WA 98032
Fax No. (253) 856-6713
EMAIL: Employment@accessoshowarecenter.com
Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.
ASM Global is an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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