User Services Specialist

Knox College invites applications for the full-time position of User Services Specialist in Information Technology Services, responsible for all aspects of operation and support of technology at the College. The User Services Specialist will be required to interact with end users of varying technical sophistication in a respectful, patient and culturally sensitive manner. This position reports to the Director of User Services.

Knox College provides a competitive salary and a strong benefit package including health, dental, vision and life insurance, access to a retirement plan, a generous paid vacation and holiday package. Tuition remission is also available after a two-year waiting period, free membership to our recreation center and much more!

Essential Duties:

• Support the technology needs of various College events such as board meetings, homecoming, and presentations by visiting scholars and professionals
• Provide technical support and setup at College events and functions that may be scheduled during non-business hours
• Supervision, training and mentoring student employees staffing the help desk and computer labs
• Engage with faculty to acquire, develop and implement technologies that enhance teaching and learning
• Coordinate use of computer-based teaching facilities (Labs and Classrooms) and related equipment for classroom instruction and staff training
• Provide telephone and in person support for hardware, software and network related inquiries

Education and Experience:

Required Qualifications:

• Associate’s Degree or 3 years experience in a technical support role in lieu of a degree
  
• Strong general computing knowledge and troubleshooting skills in an enterprise network
• Advanced knowledge of Windows and Mac OS and troubleshooting techniques
• Strong organizational skills and work ethic
• Strong desire to learn new and evolving technologies, and to work with diverse faculty and students in implementing those technologies for effective pedagogies and student learning.
• Experience using and troubleshooting desktop productivity applications
• Excellent written and verbal communication skills
• Availability to work during non-business hours to provide support for College events and functions
• Ability to lift and carry objects weighing up to 50 lbs and climb ladders
• Availability for periodic travel to conferences and workshops

Preferred Qualifications:

Experience in the following areas:

• Strong knowledge of audio visual equipment including sound boards, mixers, audio amplifiers, speakers, video switchers, projection, cameras, microphones and cabling
• Supervision
• Project planning
• Technical support
• Google, Microsoft and Adobe productivity application support
• IP network fundamentals and troubleshooting network connectivity issues in an IP based WiFi enterprise network
• Technology such as printers, scanners and other Internet enabled devices
• Antivirus software and two factor authentication
• Configuring and troubleshooting iOS and Android connectivity and application issues
• Using ticketing systems and creating support documentation

Applicants must be currently authorized to work in the United States for any employer.

Application

To apply, please submit a cover letter, resume including contact information for three references, and complete the Knox College Employment Application at https://knoxhr.bamboohr.com/jobs/. Review of applications will begin immediately and continue until the position is filled. Finalists will be subject to a background check.

Knox Notice of Non-Discrimination

In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from so discriminating on the basis of sex.

The College official responsible for coordinating compliance with this Notice of Non-Discrimination is Kimberly K. Schrader, Title IX Coordinator. Any inquiries regarding Title IX or the College's policies that prohibit discrimination and harassment should be directed to the Title IX Coordinator identified below. The Coordinator will be available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.

Title IX Coordinator

Kimberly K. Schrader

Old Jail 12 | Campus Box K-209

337 South Cherry Street

Galesburg, IL 61401

Phone: 309-341-7751

Email: kschrade@knox.edu

Inquiries about the application of Title IX to Knox may be referred to the Title IX Coordinator, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.

Office for Civil Rights

U.S. Department of Education-Chicago Office

500 W Madison St., Suite 1475

Chicago, IL 60661-4544

Phone: 312-730-1560

Email: ocr@ed.gov

Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to either the Assistant Vice President of Human Resources or Director of Disability Support Services identified below.

For Employees:

Human Resources

Administrative Services Center 109 | Campus Box K-200

368 South Prairie Street

Galesburg, IL 61401

Phone: 309-341-7200

Email: hr@knox.edu

For Students:

Director of Disability Support Services

Stephanie Grimes

Umbeck Science and Math Center E111 | Campus Box K183

340 South West Street

Phone: 309-341-7478

Email: sgrimes@knox.edu