At Solutions Bank, we believe in offering personalized, small bank service with big bank technology and solutions. We're looking to add a Universal Banker to our team who will help provide our customers the best service possible. If you are enthusiastic about providing outstanding service to our customers and are looking for the opportunity to grow both professionally and personally, apply with us today and see what being part of the Solution can mean for you!

DUTIES AND RESPONSIBILITIES:

Universal Banker responsibilities include, but are not limited to:

• Create an exceptional customer service atmosphere, address customers with patience and attentiveness, and have clear communication skills.
• Be responsive, accurate and timely with correspondence and problem resolution.
• Perform daily office responsibilities including a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank.
• Processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Assist and troubleshoot customer issues with Online Banking, Mobile Banking, Zelle and other products
• Initiate conversations to understand a customer's financial needs and offer appropriate products and services on a need-based assessment.
• Maintain an effective knowledge of bank products and services.
• Accepting assignments and seeking additional projects to contribute to the effectiveness of a team environment.
• Serves as backup Universal Banker at other locations as needed
• Responsible for maintaining current knowledge of bank policy and procedures to perform the necessary duties to ensure compliance.

REQUIRED SKILLS, ABILITIES AND QUALITIES:

• Team player with the ability to work with a team of talented and diverse coworkers.
• Flexible and adaptable with the ability to work in a fast-paced environment.
• Strong emotional intelligence with the ability to manage personal composure when confronted with difficult situations.
• Effective oral and written communication skills with the ability to understand and explain customer situations in person, on the phone and by email.
• Detail-oriented with the ability to organize and prioritize work.
• Self-motivated with the ability to take initiative to utilize independent judgement in decision making and problem solving.
• Strong numeric and grammatical aptitude.
• General knowledge of all Microsoft Office products used by bank including Word, Excel, Outlook and Teams.
• Ability to understand bank systems and programs
• Two years of banking experience required.
• Two to five years of customer service, sales, call center and or cash handling experience required.
  

Employee Type: Full Time, Flexible schedule including Saturdays

Location: Poplar Grove, Illinois

Average Hours Per Week: 40

Industry: Banking Financial Services

Manages Others: No

Job Type: Banking, Customer Service, Sales

Solutions Bank is committed to cultivating an environment that promotes diversity as a fundamental value. We welcome employees with a range of experiences, backgrounds, and perspectives. Solutions Bank is an Equal Opportunity Employer.