Trip Support Specialists/Flight Consultants/Meteorologist & Flight Planning Specialist Job at World Fuel Services
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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The roles will be responsible for assisting in daily operations and tasks within flight operations. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service, and communicating all WFS’s products and services to WFS’s existing or new customers.
Responsibilities:
- Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
- Responsible for Quality assurance of all aspects of their managed trips
- Responsible for improving and enhancing the customer relationships
- Responsible for incoming communications, including phone calls, emails, and SITA/AFTN traffic
- Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
- Responsible for Loading all flight request into operational system
- Responsible for day-to-day operations requirements such as but not limited to the following:
- Arranging ground handling, permits, customs services, hotels, transportation, and Fuel
- Assisting with fuel quotes and/or arrangements after normal business hours
- Back up flight planner and *meteorologist (*where applicable/qualified)
- The flight consultant is responsible for global flight planning. This includes creating ATC routes, canceling/refiling/delaying flight plans as required, solving Eurocontrol route validation issues, reading/understanding/communicating pertinent weather information, and offering ATC route guidance to clients when necessary.
- The Flight Consultant is responsible for working with the Project Management Teams to perform operational coordination to ensure the success of the flight/project.
- Responsible for monitoring communications after normal business hours and on weekends upon implementation of the storefront operations
- Able to provide expert level of support and consultation to WFS customers
- Analyzing, interpreting, and evaluating meteorological information to determine potential hazards to flight safety and determine proper routings.
- Advanced knowledge of meteorology in preparing weather packages for upcoming trips
- Confirming receipt of flight packages with the client, the handler, and/or the hotel
- Advanced knowledge of loading aircraft into Navtech or other flight planning system(s)
- Ability and willingness to work across a shift plan that covers day, night, weekend and holiday working is essential. We operate 24/7 year-round.
Qualifiers:
- Bachelor’s Degree
- 2+ years of Aviation work experience is essential: commercial or general aviation.
- Knowledge of ATC regulations and understanding of flight planning systems.
- Strong customer services skills and experience.
- Strong oral and written communication skills in English.
- Advance proficiency in MS Office product suite.
- Ability and willingness to work varied shifts: night and weekend
- Aviation Dispatch Certification - FAA or FOO or equivalent highly desirable.
Preferred:
- Bachelor’s Degree (BS, BA, etc.) in Meteorology or Atmospheric Science or equivalent military training and experience.
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