Traveling Product Support Technician Job at AGI – Aggrowth International
Position Title: Traveling Product Support Technician
Department: Service and Install
Division: AGI Fertilizer
Location: Springfield, IL, USA
About AGI:
AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.
AGI Fertilizer Systems designs, builds, and installs fertilizer handling equipment and material handling equipment worldwide. AGI Fertilizer Systems is full-service company with experienced engineering, design, production, installation, transportation, and technical personnel to serve this industry. Specializing in putting customers in control as the leading manufacturer of automation blending and material handling systems for the agriculture, fuel and aerial industries.
The Opportunity:
The Traveling Product Support Technician will maintain and service all Junge equipment, software and controls, as well as train customers. The Traveling Product Support Technician maintains a high level of customer service while being an expert in all Junge equipment sold. This position requires manual labor, technical aptitude, a logistical mindset, and a detail-oriented approach. This is the perfect job for someone who is excited to be involved in the feritlzer industry, enjoys traveling throughout the US and beyond, working outdoors, and wants to be a part of a small company with big potential.
The Team:
Reporting to the The Service Install Manager the Product Support Technician main focus is on creating an excellent customer experience while serving in field service, phone support, training, and other support roles.
Responsibilities:
- Provide technical support and training to customers who are installing, setting up and running our equipment.
- Visit customer sites to assist with system start up, final installation and setup
- Handle inbound technical calls effectively and efficiently using proactive customer service, thus creating an excellent experience for the customer.
- Input call details into company software programs, following through to ensure the customer needs are met.
- Participate in the weekly 24/7 “on call” rotation.
- Effectively manage time to ensure all customer issues are taken care of promptly.
- Stay organized and submit paperwork for work performed, parts used and trip expenses.
- Develops in-depth knowledge of company products.
- Installing and running control cables and setting up new software and control panels at new facilities.
- Maintain a high level of professionalism, takes ownership of issues, and exceeds customer expectations.
- Places an emphasis on improving our first call fix rate and reducing the amount of service trips made.
- Work in production, when requested, thus developing complete knowledge of the products
- procedures for safety and monitor safe work habits of others working in the department.
- Responsible for following the company’s safety policies, procedures and compliance rules.
- Required to work in a team atmosphere.
- Evening and weekend hours may be required.
- Regular attendance is required.
- All other duties as assigned.
Qualifications:
Education: Associate’s degree in a technical discipline; or a minimum of four years related experience or equivalent combination of education and experience.
- Ability to problem solve. Mechanical aptitude is strongly preferred.
- Must be able to understand principles and theories of electronics, electrical circuitry, engineering mathematics, electronic and electrical testing, and physics.
- Good communication, interpersonal and customer service skills. Ability to directly interface with the customers and communicate pertinent issues in both one-on-one and group settings.
- Ability to work onsite at customer locations; heavy travel required during peak season.
- Ability to learn and possess advanced knowledge of company products and services.
- Clean driving record and able to operate company vehicles.
- Company provides tools and safety equipment.
- Ability to pass a drug screening and physical.
- Eligibility to travel in all North America.
- Assist with the preparation and delivering training presentations to both small and large groups.
- Computer skills, able to use ACT and Microsoft Word, Excel, Power Point, Outlook.
- Advanced skills with: Microsoft Word, Excel, Outlook
AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.
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