Transportation Planning Scheduling Coordinator Job at TERH International
A transit/transportation technologies company is looking for a full-time Reservations, Scheduling, and Training Manager who will report to the Contractor’s Project Manager.
Candidate profile:
- Minimum 7 years of progressively responsible experience in the customer service or call center management fields
- Minumim 3 years of experience at or above the supervisory level
- Strong working knowledge of telecommunications equipment and Trapeze Scheduling Software and brokering software and familiarity with IVR technology and other evolving telecommunications technology.
- Direct call center management experience within the transit, paratransit, or retail transit industry.
This person will be responsible for:
- Day-to-day management of the Contractor’s Administrative and Scheduling Center.
- Ensuring that the Administrative Center is appropriately staffed to meet fluctuating call volumes and for adjusting staffing as necessary
- Supervising all staff within the Administrative Center
- Preparing and submitting all required telephone system data and reports specified for this contract
- Ensuring all customer complaints are investigated and responded to within the required timeframe
- Ensuring that client customers receive exceptional service when they call to request, modify, cancel and check on service.
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Phoenix, AZ 85003: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Preferred)
- Call center management: 3 years (Preferred)
Work Location: One location
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