Overview:
Responsibilities:
This role works to transcribe portions of health plan member responses to IVR calls using proprietary tools in accordance with HIPAA and company standards.
Responsibilities:
- Listen to Interactive Voice Response (IVR) recorded messages.
- Transcribe IVR responses including satisfaction survey responses, medical conditions, prescription drug names, and healthplan member centric information.
- Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
- Complete strategic transcription/marking projects as requested.
- Report member "do not call" requests to Transcription Manager.
- Escalate member reports of Adverse Events to the appropriate Program Manager as necessary.
- Escalate negative and/or life-threatening comments to the appropriate Program Manager as necessary.
- Maintain strict compliance with HIPAA and company standards.
- Complete all responsibilities as outlined on annual Performance Plan.
- Complete all special projects and other duties as assigned.
- Must be able toperform duties with or without reasonable accommodation.
- High School diploma or equivalent; Bachelor's degree a plus.
- 1 - 2 years experience in transcription.
- Ability to listen and transcribe/type at least 50 words per minute accurately.
- Bilingual skills are a plus, particularly Spanish.
- Excellent written and oral communication skills; excellent listening skills.
- Ability to work independently with minimal supervision.
- Ability to work undert pressure with time constraints.
- Proficient with Microsoft Word, Excel, Outlook, and Internet Explorer.
- Healthcare experience is a plus.
- This is a work-at-home position. Access to high-speed internet is required (all other equipment will be provided).
- Must be able to sit and use a computer keyboard for extended periods of time
- Initial hours will be 8-4:30 pm ET for the first week or so to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as 40 hour work week is maintained.
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