• Coordinate the design, delivery, and continuous improvement of training programs and ongoing learning opportunities for internal CEDA staff and external partners, working under the direction of the Quality and Training Manager and the Training Supervisor.
• Conduct Partner Site Intake training programs which include registration, instruction, testing.
• Conduct training based on the training goals and objectives set by the Quality and Training Manager and Training Supervisor.
• Collaborate with internal staff to assess ongoing training needs as business initiatives, policies, procedures, and regulations change.
• Create training aids and materials.
• Develop multimedia visual aids and presentations to support training curricula.
• Create internal and external testing and certification processes in coordination with the Training Supervisor.
• Complete all necessary documentation and reports related to training.
• Advise and report to Training Supervisor on compliance issues, including the need for corrective actions concerning training objectives.
• Maintain personnel training records.
• Design training programs using recognized training techniques and tools.
• Conduct surveys from trainees and stakeholders after each training session.
• Provide "Train the Trainer" sessions to Team Leads and Partnership Coordinators.
• All other duties as assigned.

• Strong communications skills, including the ability to speak and write effectively and professionally.
• Strong customer service skills, including the ability to remain flexible and calm in high-pressure or continually changing situations.
• Proficient with Microsoft Office Suite, Outlook, Adobe Suite, and various modes of training.
• Excellent interpersonal skills.
• Strong organizational skills with the ability to handle multiple assignments
• Able to coordinate and conduct training programs.
• Proficiency with translating complex program requirements into relevant training for varied audiences.
• Ability to relate to personnel and clients from diverse socioeconomic and cultural backgrounds.

Supervisory Responsibility

This position supervises does not have supervisory responsibilities.

• Bachelor's degree
• Knowledge of learning management systems and web delivery tools
• Bilingual in English and Spanish.
• Non-profit organization experience a plus.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, electronic devices or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.