Job Summary Ticket Sellers will work directly under the Office Supervisor and will be responsible for selling tickets and rental at the ticket booth(s) and handling any operational procedures that accompanies this duty. Job Duties and Responsibilities • Responsible for Customer Service and ticket/rental sales at the ticket booth(s). • Responsible for running the computerized Ticket Sales System, Credit Card Machine, and making appropriate change to customers. • Assist Office Supervisor in the preparation of the Daily Ticket Sales Reports and Deposits.

• Assist in keeping the office area clean and organized. • Answering the phone and assisting all resort guests that call. • Handle guest complaints and misunderstandings. • Handling cash, taking payments, processing credit cards.
• Schedule snow sports instructors on lessons. • Assisting with lesson meeting areas and splits. • Providing guests with key local information and assistance. • Responds to inbound sales calls, responds to inquiries and provides information and/or follow up materials as requested.
• Provide superior customer service. • Other duties as assigned. Job Specifications Competencies: • Previous experience with Sales 32, SysManager and SMS a plus. • Microsoft Excel, Word, Access, Outlook • Clear and concise verbal communication skills.
• Self-directed and able to maximize use of time, resources and technology. • Able to analyze, interpret and present data in various formats. • Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort. • Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals. • Exemplifies professional conduct and adherence to company Core Values. Education: • High School diploma or equivalent Physical & Other Requirements: • While performing the duties of this Job, the employee is regularly required to stand and talk or hear. • The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stoop, kneel, crouch, or crawl. • The employee must regularly lift and /or move up to 25 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • Evenings, weekends and holidays are a regular part of the schedule.

• Must have excellent attendance and conduct record for consideration. • Non-smoking candidates preferred. Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.


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