City Experiences is seeking a Terminal Manager Administrative Assistant for our HMS Ferry operation in Puerto Rico.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

This position is located Ceiba Operations and provides general administrative support, coordination and project specific assistance to the Terminal Manager – Island Services and other senior management staff, employees, and clients for the Guest Services Department. Duties include, but are not limited to, performing a variety of general office and administrative functions as assigned by the Terminal Manager and other senior management staff, or corporate office personnel.

Essential Duties & Responsibilities:

• Create reports in various programs, primarily MS Excel, in order to maintain organization of office for both self and senior management staff to include: tracking, site/ ticketing information and analysis, and ability to have reports/info on-hand if requested at a moment’s notice.
• Manage site filing and organization to include maintenance of Company files of all types, sort and distribute mail, maintain clean and efficient office operation, maintain office supplies (to include postage and shipping/mailings), answer phones, and handle day-to-day issues for site.
• Tracks and maintains training programs at the project site.
• Receives, opens, and distributes incoming mail and packages
• Tracks and maintains records that are crucial to ticketing operations.
• Types letters, memos and other documents as requested
• Coordinates mailings as requested
• Tracks purchases and reconciles receipts and credit card statements.
• Schedules and organizes complex activities such as meetings, travel, and department activities for the city managers
• Screen calls, mail and other documents to reflect priorities
• Maintain good communication with all managers and supervisors
• Handles customer complaint calls
• Safety First. Be an active advocate of, and participant in, the HMS Safety Culture. Safety shall always remain the highest priority.
• Additional job duties as assigned.

Requirements & Qualifications:

• Associate degree in related field (Bachelor’s degree preferred)
• Demonstrated knowledge of general office etiquette and processes
• Excellent written and verbal communication skills with employees at all levels of the organization
• Proficient with Microsoft Office Suite
• Advanced skills in Excel, Word, PowerPoint, Outlook
• Must be organized and able to maintain an efficient office environment
• Must be proactive – able to anticipate needs of the Directors, operations, employees, HR, etc. and act accordingly
• Must be willing to work in as well as adapt to an ever-changing work environment
• Must have maintain a positive attitude
• Must demonstrate high level of reliability, be able to prioritize multiple tasks and be attentive to detail

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.