Telephone Operator Job at Westin Nanea Ocean Villas

Westin Nanea Ocean Villas Lahaina, HI 96761

There is nothing more fun than going on vacation with family and friends, creating memories that will last a lifetime. At Marriott Vacations Worldwide, we are fortunate to bring our Owners and guests unforgettable vacation experiences to life. But, the fun is not just for our Owners and guests… our associates are encouraged to have fun too! Creating an environment they want to come to every day is a top priority. An environment that is comfortable, fosters teamwork, allows everyone to be themselves and most importantly reinforces #theMVWay – Our Culture of Fun!

Job Type: Full Time, 2nd/Afternoon & 3rd/Overnight Shifts

Relocation: Not Offered for this position.

Telephone Operator

  • Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.
  • Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
  • Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate.
  • Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line.

Requirements:

  • Computer Skills - Excel, Opera
  • Must be available to work a flexible schedule including weekend availability
  • Must have great customer service skills – all of our position come into contact with guests!

What does MVW offer?

  • Competitive Pay!
  • Free Daily Meal!
  • Medical/Dental/Vision/401K opportunities!
  • Travel discounts!
  • Credit Union Membership!
  • Growth and Development Opportunities!

Follow us on Social Media!
- Instagram: @marriottvacationsworldwide
- Facebook: Marriott Vacations Worldwide
- Twitter: @mvwcareers

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
JR41446

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Lahaina, HI 96761: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Microsoft Excel: 1 year (Preferred)
  • OPERA (Reservations System): 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: One location




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