Telecommunications Analyst

Tampa, FL

Brooksource is looking for a Network Engineer to join America’s fastest growing TV, internet and voice enterprise company. This company is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. As a Telecom Analyst, you will be responsible for supporting enterprise efforts related to new IP PBX installs within the Hosted Voice and Unified Communications division. You will learn technologies such as Salesforce, Broadsoft Hosted Voice Platform, SIP, VOIP, and many more! If interested, please apply today!

Job Summary:

• Help drive network engineering projects by participating in the planning of network architecture, design.
• Maximize projects by assisting in the integration of communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
• Improve productivity through in-depth new product evaluations and develop resolutions to network issues during implementation.
• Communicate and facility telecom tickets to Senior Network Engineers for configuration
• Maintain product and service quality by assisting in the development and documentation of technical standards.
• Ensure successful project completion by documenting and implementing approved procedure methods.
• Optimize and configure the existing network by planning and working on projects, systems and issues of medium to high complexity.
• Support tiers across the organization during program implementations
• Enhance efficiency by serving on one or more projects simultaneously

Qualifications

Required Education/Skills:

• 3+ years’ experience within an enterprise setting
• Knowledge of telecom industry terminology, specifically knowledge within call flow, IP PBX, VOIP
• Experience with Call Flow Construction and Design from understanding and documentation standpoint
• Experience with virtually or manually accessing switches
• Exposure to industry and vendor-specific products (Cisco, Polycom, Avaya, etc.)
• Experience with BroadSoft is a plus
• Experience within customer service and excellent communication skills
• Experience with Excel
• Experience with ticketing systems to support operations
• Experience with Salesforce is a plus

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• VoIP: 2 years (Preferred)
• PBX: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location

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