We are looking for Telecommunications Analyst. This 100% remote role.
Title- Telecommunications Analyst
Location – Any in USA
Desired Start Date: Jan 3rd, 2023
Length of Assignment: 3 months
Remote – yes WFH (Must work 7 AM – 4 PM CST)
Job Description:
The Telecommunications Analyst will perform operational duties to support Zebra telephony infrastructure including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting, and call recording. This role will work on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, support, and technical analysis of hardware, software, or networks. The successful candidate will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations.
Qualifications:
Must-Have:
¬ Associate degree (or higher) OR 4+ years of IT experience
¬ Fluent in English (both verbal & written)
¬ 2+ years of IT customer support experience
¬ 2+ years of hands-on job experience in the telecommunication industry working on PBX and Call Center systems
¬ 3+ years’ experience with windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio)
Preferred Have:
¬ Contact Center or Contact Center as a Service Deployment experience
¬ Hands-on experience setting up IVRs and call flows
Responsibilities:
¬ The Telecommunications Analyst will perform operational duties to support Zebra’s telephony infrastructure, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting and call recording
¬ Will be responsible for working on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, documentation, support, and technical analysis of hardware, software, or networks
¬ Will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations
¬ Will be responsible for the Unified Communications and Contact Center technical support documentation (creating Knowledge Documents)
¬ Will be responsible for documenting the Contact Centers' High and Low-level architecture
¬ Will be responsible for documenting Unified Communications’ High and Low-level architecture
¬ Will be responsible for creating Visio diagrams of the architecture and call flows
¬ Will be responsible for effectively communicating explanations and interpretations of documents created
¬ Will be responsible for the analysis of the current state of the Telecom infrastructure/landscape
- What are the top 3 qualifications you are looking for?
o What is a requirement?
¬ 2+ years of IT customer support experience
¬ 2+ years of hands-on job experience in the telecommunication industry working on PBX and Call Center systems
¬ 3+ years’ experience with windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio.)
o What is preferred?
¬ Contact Center or Contact Center as a Service Deployment experience
¬ Experience setting up IVRs and call flows
Job Type: Contract
Salary: $30.00 - $40.00 per hour
Schedule:
- 8 hour shift
Experience:
- PBX: 2 years (Preferred)
- customer support: 2 years (Preferred)
- Visio: 2 years (Preferred)
- Telecommunication: 4 years (Preferred)
Work Location: Remote
Speak with the employer
+91 6694008318
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.